From: "Tony Ingenoso" 

It goes much deeper than that.  I've seen it manifest in other MS employees
as well. They loose sight of who they work for (in many ways MS as a
culture never understood this right from its inception)

You work for the customers.

Its their needs, wants, and desires that justify your very existence.

ex. There's a damn good reason why NT and W2K implement the OS/2 subsystem.
A reason that has little to do with Microsoft's own internal needs since
they're fully capable of fixing/removing any internal dependencies they may
have on it.  MS (and others) shipped a bunch of OS/2 API products that
people continue to use in spite of their best efforts to get them to stop
doing so ;->


"Geo"  wrote in message news:42983c6e{at}w3.nls.net...
> "Tony Ingenoso"  wrote in message
> news:429815b1$1{at}w3.nls.net...
>
> > This is a very telling statement about your outlook actually.  When I
was
> > with IBM, I did consider all of IBM's customers to be MY customers -
> inside
> > and outside of the workplace.
>
> Rich views his time here as an escape from work, why is that such a
problem
> for people to accept? I mean if it's just an issue of wanting to push his
> button, he's got lots of buttons other than this issue .
>
> Geo.

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