From: "Tony Ingenoso" 

Its just the difference between big "C" and little "c".

If the prime consumer of your product is another internal department,
they're still your customer and concerned about the same things external
paying customers are.  Product quality, timeliness, responsivness to design
changes/requests, support, cost(when internal funds transfers are
involved), etc.

"Ellen K."  wrote in message
news:btmi91h3ics7358dl10hdnb9niluj930hk{at}4ax.com...
> When an employee in the past I always considered my employer to be my
> customer, but I have recently realized that that was because except for
> Kaiser I always reported directly to the top person.  In a hierachical
> setup where one has a "manager", it's hard to feel like a consultant
> serving a customer any more.
>

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