FC>   The majority of my experiances with RS have been good.  I bought 
FC> one
FC>   of their handheld frequency counters and took it home.  I used it 
FC> for
FC>   a few hours and put it away for a couple of days.  When I went back 
FC> to
FC>   use it it wouldn't come on - I replaced the batteries, etc, but no
FC>   luck.  I took it back, but was a bit worried about getting it 
FC> replaced
FC>   - I had (as is my usual practice) engraved my driver's license on 
FC> it.
FC>   So, I walked in, and explained the problem to the salesman.  He
FC>   replaced the batteries, etc, and it still didn't work.  I pointed 
FC> out
FC>   to him my engraving.  He said that they would have to send it to 
FC> get
FC>   repaired, instead of replace it on the spot, because of that.  The
FC>   manager, who was standing nearby heard him, and came over.  He 
FC> looked
FC>   at it, said "No, we can take care of this right now."  He got a new
FC>   one from the box, made sure it worked, and took the guts out of the
FC>   broken one and replaced them with the guts of the new one.  He 
FC> tested
FC>   it again, said "Here you go, sir - any problems briing it back."  
    The problem with RS stuff isn't their excellent policy on returns of 
defective merchandise: it is that too much of their stuff goes bad and makes 
buyers waste their time bringing it back.
--- Simplex BBS (v1.07.00Beta [DOS])
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