SB>
MSGID: 1:202/911 98003c6f
SB>* In a message to Steve Brack on 10-24-97, MATT SMITH said the following:
SB>MS> SB>         And it's served you well, I imagine.  OTOH, our radios are
SB>MS> SB>         all covered by factory warranties, and have 60 months'
SB>MS> SB>         coverage available for as low as $19.95.
SB>        You need to compare apples & apples.  First off, for most
SB>        items under $100, replacement is made at the store instead of
SB>        having the equipment serviced.  For any item, if repair is not
  The majority of my experiances with RS have been good.  I bought one
  of their handheld frequency counters and took it home.  I used it for
  a few hours and put it away for a couple of days.  When I went back to
  use it it wouldn't come on - I replaced the batteries, etc, but no
  luck.  I took it back, but was a bit worried about getting it replaced
  - I had (as is my usual practice) engraved my driver's license on it.
  So, I walked in, and explained the problem to the salesman.  He
  replaced the batteries, etc, and it still didn't work.  I pointed out
  to him my engraving.  He said that they would have to send it to get
  repaired, instead of replace it on the spot, because of that.  The
  manager, who was standing nearby heard him, and came over.  He looked
  at it, said "No, we can take care of this right now."  He got a new
  one from the box, made sure it worked, and took the guts out of the
  broken one and replaced them with the guts of the new one.  He tested
  it again, said "Here you go, sir - any problems briing it back."  They
  sent the broken one back to the factory in the new case.
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