From: "Rich" 

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   My suggestion is the same I gave earlier which is to delete the users =
current profile then recreate it.

Rich

  "Glenn Meadows"  wrote in message =
news:43948a26$1{at}w3.nls.net...
  No joy.  I get the dialog box that shows the 2 PST files, one is =
marked=20
  "Mail Delivery", which is the active PST file.  The other file is =
listed.=20
  When I select it, then click Remove, I get an error message that says =
that=20
  the file is associated with an email account, and that I need to use =
the=20
  Email Accounts option to remove it.  When I go there, the only email =
account=20
  is the current email account for the user.

  Should I temporarily change their email account to something else, so =
that=20
  the phantom PST file is no longer pointing to the same email account, =
sort=20
  of try to "fool" Outlook?  That way the phantom one would still be =
pointing=20
  to his real email address, but that address would not be listed in the =
Email=20
  accounts list?

  I searched through the Registry, and there were no keys that pointed =
to=20
  *.pst that looked like they were associated with specific PST files =
(paths=20
  and such).  Where else does Outlook store that information, or is it =
in one=20
  of the keys that are just a string of numbers?  Or is it the =
extend.dat file=20
  in the Outlook folder where the PST files are?

  --=20

  Glenn M.
  "Glenn Meadows"  wrote in message=20
  news:43945cc6{at}w3.nls.net...
  > Thanks, I'll give that a try this AM when he arrives at work.
  >
  > --=20
  >
  > Glenn M.
  > "Rich"  wrote in message news:4393b165$1{at}w3.nls.net...
  >   Try Tools/Options, Mail Setup, Data Files.  Select it and click =
Remove.
  >
  > Rich
  >
  >  "Glenn Meadows"  wrote in message=20
  > news:43939eea$1{at}w3.nls.net...
  >  One final help question.
  >
  >  There's an "extra" Personal Folder listed in his Outlook
(obviously =

  > remnants
  >  from an old PST file).  Outlook errors when trying to do anything =
with=20
  > this
  >  file, such as doing a right click on it to select close, with the =
error=20
  > that
  >  it can't find the file.  Therefore, it's stuck in the folder list.  =
This
  >  seems to now be causing his Blackberry Desktop Manager software to =
error
  >  when trying to setup synchronization.  No PST file shows in the =
file to=20
  > sync
  >  with, and the Browse button in the Blackberry software is grayed =
out.=20
  > His
  >  PST file(s) are in the MS default location (../user/local
  >  settings/application data/Microsoft/outlook, but I presume since it =
can't
  >  find one of the PST files that's listed somewhere, it won't =
initialize.
  >
  >  The question is, where is the information for the location of the =
PST=20
  > files
  >  stored, and can it be manually edited to correct this situation?  I =

  > presume
  >  some is in the registry, but are there any other Outlook ini files =
that
  >  can/should/need to be edited?
  >
  >  I've done a full uninstall/re-install (with re-boots in-between), =
but
  >  obviously stuff is stored somewhere, as this persists through a=20
  > re-install.
  >
  >  --=20
  >
  >  Glenn M.
  >  "Glenn Meadows"  wrote in message
  >  news:4391e270$1{at}w3.nls.net...
  >  > OK, Thanks.  I didn't recall if it was Outlook 2k2 or 2k3 that =
had the
  >  > larger file limit.  Obviously, it is 2k3.  Thanks.
  >  >
  >  > Our COO gets TONS of large attachments in reports, contracts, =
etc, that
  >  > get sent back and forth during negotiations, and all that gets =
kept in=20
  > his
  >  > sent and inboxes.  His last attempts at archiving were failing, =
which=20
  > he
  >  > failed to tell me, as the archive was at 1.8 gig, and his pst was =
also=20
  > at
  >  > 1.9 gig. At least Outlook failed more gracefully than Outlook 2k =
did
  >  > .  2K just crashed, 2k2 died with a strange error message, =
but=20
  > never
  >  > corrupted anything.  Just wouldn't download any email.
  >  >
  >  > He's doing a bunch of archiving/house cleaning this weekend.  I =
think=20
  > what
  >  > was getting him, is that he routinely has to go back into old =
archives
  >  > looking for financial info that was sent several years ago, and =
what he
  >  > was doing, was re-importing into his open archive folder, all of =
the=20
  > older
  >  > email inbox stuff, rather than just opening the old archive pst.  =
Now I
  >  > showed him how to open/close older archives, which will save him =
a=20
  > bunch
  >  > of space, and a bunch of time.
  >  >
  >  > --=20
  >  >
  >  > Glenn M.
  >  > "Rich"  wrote in message news:43910617{at}w3.nls.net...
  >  >   Outlook 2003 introduced the new larger format.  If you create a =
new=20
  > PST
  >  > in 2003 the dialog shows two options
  >  >
  >  >
  >  >
  >  >
  >  > Outlook 2002 uses 32-bit file I/O.  There may be a format limit =
that
  >  > restricts size to 2GB.  I have a file > 2GB with Outlook 2003 and =
the=20
  > new
  >  > format PST.
  >  >
  >  > Rich
  >  >
  >  >  "Glenn Meadows"  wrote in message
  >  > news:4390b35f{at}w3.nls.net...
  >  >  Or did our discussion revolve around Outlook 2003???  (A mind is =
a
  >  > terrible
  >  >  thing to get fuzzy)...LOL...
  >  >
  >  >  --=20
  >  >
  >  >  Glenn M.
  >  >  "Glenn Meadows"  wrote in message
  >  >  news:4390b03e$1{at}w3.nls.net...
  >  >  > Open for discussion/clarification:
  >  >  >
  >  >  > From a prior discussion about this, I was under the
  >  > impression/assumption
  >  >  > that the 2 gig file limit for PST files in Outlook 2002 =
(Office XP)=20
  > was
  >  >  > removed, unlike Office 2k.  This article at the MS =
knowledgebase=20
  > seems
  >  > to
  >  >  > contradict that, unless SP3 changes this:
  >  >  >
  >  >  > =
http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;305108
  >  >  >
  >  >  > SYMPTOMS
  >  >  > If you try to copy files to a personal folders (.pst) file =
that=20
  > exceeds
  >  >  > the 1.82 gigabyte (GB) limit in Outlook 2002, you may receive =
the
  >  >  > following error message:
  >  >  > Can't copy the items. The operation failed.
  >  >  > CAUSE
  >  >  > This problem can occur because Outlook 2002 limits the .pst =
file=20
  > size
  >  > to
  >  >  > approximately 1.82 GB.
  >  >  > RESOLUTION
  >  >  > To resolve this problem, obtain the latest service pack for=20
  > Microsoft
  >  >  > Office XP. For additional information, click the following =
article
  >  > number
  >  >  > to view the article in the Microsoft Knowledge Base:
  >  >  >
  >  >  > --------------------
  >  >  >
  >  >  > I've now pulled the SP3 full install, haven't applied it yet, =
as we
  >  >  > created a new PST file, than moved/imported/archived the =
troubling
  >  > files.
  >  >  >
  >  >  >
  >  >  > --=20
  >  >  >
  >  >  > Glenn M.
  >  >  >
  >  >
  >  >
  >  >
  >
  >
  >=20


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   My
suggestion is the same =
I gave=20
earlier which is to delete the users current profile then recreate=20
it.
 
Rich
 

  "Glenn Meadows" <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in message=20
  news:43948a26$1{at}w3.nls.net...No=20
  joy.  I get the dialog box that shows the 2 PST files, one is =
marked=20
  "Mail Delivery", which is the active PST
file.  The other =
file is=20
  listed. When I select it, then click Remove, I get an error =
message that=20
  says that the file is associated with an email account, and that I =
need to=20
  use the Email Accounts option to remove it.  When I go there, =
the=20
  only email account is the current email account for the=20
  user.Should I temporarily change their email account to =
something=20
  else, so that the phantom PST file is no longer pointing to the =
same email=20
  account, sort of try to "fool" Outlook? 
That way the phantom =
one=20
  would still be pointing to his real email address, but that =
address would=20
  not be listed in the Email accounts list?I searched =
through the=20
  Registry, and there were no keys that pointed to *.pst that looked =
like=20
  they were associated with specific PST files (paths and =
such).  Where=20
  else does Outlook store that information, or is it in one of the =
keys that=20
  are just a string of numbers?  Or is it the extend.dat file =
in the=20
  Outlook folder where the PST files are?--
Glenn =
M."Glenn=20
  Meadows" <gmeadow{at}comcast.net>=20">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>=20
  wrote in message news:43945cc6{at}w3.nls.net...>=
=20
  Thanks, I'll give that a try this AM when he arrives at =
work.>>=20
  -- >> Glenn M.>
"Rich" <{at}> wrote in message =
news:4393b165$1{at}w3.nls.net...=
>  =20
  Try Tools/Options, Mail Setup, Data Files.  Select it and click=20
  Remove.>>
Rich>>  "Glenn
Meadows" =
<gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in message=20
  > news:43939eea$1{at}w3.nls.net...=
> =20
  One final help question.>> 
There's an "extra" =
Personal=20
  Folder listed in his Outlook (obviously > =
remnants>  from=20
  an old PST file).  Outlook errors when trying to do anything with =

  > this>  file, such as doing a
right click on it to =
select=20
  close, with the error > that> 
it can't find the=20
  file.  Therefore, it's stuck in the folder list.  =
This> =20
  seems to now be causing his Blackberry Desktop Manager software to=20
  error>  when trying to setup
synchronization.  No PST =
file=20
  shows in the file to > sync> 
with, and the Browse =
button=20
  in the Blackberry software is grayed out. >
His>  =
PST=20
  file(s) are in the MS default location
(../user/local> =20
  settings/application data/Microsoft/outlook, but I presume since it=20
  can't>  find one of the PST files that's listed
somewhere, =
it=20
  won't initialize.>>  The
question is, where is the=20
  information for the location of the PST >
files>  =
stored,=20
  and can it be manually edited to correct this situation?  I =
>=20
  presume>  some is in the registry, but are
there any other =
Outlook=20
  ini files that>  can/should/need to be=20
  edited?>>  I've done a full
uninstall/re-install =
(with=20
  re-boots in-between), but>  obviously stuff is stored =
somewhere,=20
  as this persists through a >
re-install.>>  =
--=20
  >>  Glenn
M.>  "Glenn Meadows" <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in=20
  message>  news:4391e270$1{at}w3.nls.net...=
> =20
  > OK, Thanks.  I didn't recall if it was Outlook 2k2 or 2k3 =
that had=20
  the>  > larger file limit. 
Obviously, it is =
2k3. =20
  Thanks.>  >> 
> Our COO gets TONS of =
large=20
  attachments in reports, contracts, etc, that> 
> get =
sent back=20
  and forth during negotiations, and all that gets kept in >=20
  his>  > sent and inboxes.  His
last attempts at =
archiving=20
  were failing, which > he> 
> failed to tell me, =
as the=20
  archive was at 1.8 gig, and his pst was also >
at>  =
>=20
  1.9 gig. At least Outlook failed more gracefully than Outlook 2k=20
  did>  > <sigh>. 
2K just crashed, 2k2 died =
with a=20
  strange error message, but >
never>  > corrupted =

  anything.  Just wouldn't download any
email.> =20
  >>  > He's doing a bunch of
archiving/house cleaning =
this=20
  weekend.  I think >
what>  > was getting =
him, is=20
  that he routinely has to go back into old
archives>  > =
looking=20
  for financial info that was sent several years ago, and what =
he> =20
  > was doing, was re-importing into his open archive folder, all of =
the=20
  > older>  > email inbox
stuff, rather than just =
opening=20
  the old archive pst.  Now I>  >
showed him how to=20
  open/close older archives, which will save him a > =
bunch> =20
  > of space, and a bunch of time.> 
>>  =
> --=20
  >  >> 
> Glenn M.>  > =
"Rich"=20
  <{at}> wrote in message news:43910617{at}w3.nls.net...>=
 =20
  >   Outlook 2003 introduced the new larger
format.  =
If you=20
  create a new > PST>  >
in 2003 the dialog shows =
two=20
  options>  >> 
>>  =
>> =20
  >>  > Outlook 2002 uses 32-bit
file I/O.  There =
may be=20
  a format limit that>  > restricts size
to 2GB.  I =
have a=20
  file > 2GB with Outlook 2003 and the >
new>  =
> format=20
  PST.>  >> 
> Rich> =20
  >>  >  "Glenn
Meadows" <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in=20
  message>  > news:4390b35f{at}w3.nls.net...>=
 =20
  >  Or did our discussion revolve around Outlook 2003???  =
(A mind=20
  is a>  >
terrible>  >  thing to get =

  fuzzy)...LOL...> 
>>  >  -- =
> =20
  >>  >  Glenn
M.>  >  "Glenn =

  Meadows" <gmeadow{at}comcast.net>=20">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>=20
  wrote in message>  >  news:4390b03e$1{at}w3.nls.net...=
> =20
  >  > Open for
discussion/clarification:>  =
> =20
  >>  >  > From a
prior discussion about this, =
I was=20
  under the>  >
impression/assumption>  =
> =20
  > that the 2 gig file limit for PST files in Outlook 2002 (Office =
XP)=20
  > was>  > 
> removed, unlike Office =
2k. =20
  This article at the MS knowledgebase >
seems>  > =

  to>  >  > contradict
that, unless SP3 changes=20
  this:>  > 
>>  >  > http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;305108"=
>http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;305108;=
> =20
  >  >> 
>  > SYMPTOMS> =20
  >  > If you try to copy files to a personal folders (.pst) =
file=20
  that > exceeds> 
>  > the 1.82 gigabyte =
(GB)=20
  limit in Outlook 2002, you may receive the> 
>  =
>=20
  following error message:>  > 
> Can't copy the =
items.=20
  The operation failed.>  >  > =
CAUSE> =20
  >  > This problem can occur because Outlook 2002
limits the =
.pst=20
  file > size>  >
to>  >  > =

  approximately 1.82 GB.>  >  > =
RESOLUTION> =20
  >  > To resolve this problem, obtain the latest service =
pack for=20
  > Microsoft> 
>  > Office XP. For =
additional=20
  information, click the following article>  >=20
  number>  >  > to view
the article in the =
Microsoft=20
  Knowledge Base:>  > 
>>  >  =
>=20
  -------------------->  > 
>>  =
> =20
  > I've now pulled the SP3 full install, haven't applied it yet, as=20
  we>  >  > created a new
PST file, than=20
  moved/imported/archived the troubling>  > =
files.> =20
  >  >> 
>  >>  > 
=
> --=20
  >  > 
>>  >  > Glenn=20
  M.>  > 
>> 
>> =20
  >> 
>>>>=20


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