From: "Rich" 

This is a multi-part message in MIME format.

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   The MAPI profile which Outlook uses.  It is usually easily accessed =
from the Mail control panel applet.  Open this with Outlook or any other =
email application running.

Rich

  "Glenn Meadows"  wrote in message =
news:4395b0d7{at}w3.nls.net...
  Do you mean his user profile in Windows, or in Outlook?

  --=20

  Glenn M.
  "Rich"  wrote in message news:439501a2{at}w3.nls.net...
     My suggestion is the same I gave earlier which is to delete the =
users=20
  current profile then recreate it.

  Rich

    "Glenn Meadows"  wrote in message=20
  news:43948a26$1{at}w3.nls.net...
    No joy.  I get the dialog box that shows the 2 PST files, one is =
marked
    "Mail Delivery", which is the active PST file.  The other file is =
listed.
    When I select it, then click Remove, I get an error message that =
says that
    the file is associated with an email account, and that I need to use =
the
    Email Accounts option to remove it.  When I go there, the only email =

  account
    is the current email account for the user.

    Should I temporarily change their email account to something else, =
so that
    the phantom PST file is no longer pointing to the same email =
account, sort
    of try to "fool" Outlook?  That way the phantom one would still be=20
  pointing
    to his real email address, but that address would not be listed in =
the=20
  Email
    accounts list?

    I searched through the Registry, and there were no keys that pointed =
to
    *.pst that looked like they were associated with specific PST files =
(paths
    and such).  Where else does Outlook store that information, or is it =
in=20
  one
    of the keys that are just a string of numbers?  Or is it the =
extend.dat=20
  file
    in the Outlook folder where the PST files are?

    --=20

    Glenn M.
    "Glenn Meadows"  wrote in message
    news:43945cc6{at}w3.nls.net...
    > Thanks, I'll give that a try this AM when he arrives at work.
    >
    > --=20
    >
    > Glenn M.
    > "Rich"  wrote in message news:4393b165$1{at}w3.nls.net...
    >   Try Tools/Options, Mail Setup, Data Files.  Select it and click=20
  Remove.
    >
    > Rich
    >
    >  "Glenn Meadows"  wrote in message
    > news:43939eea$1{at}w3.nls.net...
    >  One final help question.
    >
    >  There's an "extra" Personal Folder listed in his Outlook =
(obviously
    > remnants
    >  from an old PST file).  Outlook errors when trying to do anything =
with
    > this
    >  file, such as doing a right click on it to select close, with the =
error
    > that
    >  it can't find the file.  Therefore, it's stuck in the folder =
list.=20
  This
    >  seems to now be causing his Blackberry Desktop Manager software =
to=20
  error
    >  when trying to setup synchronization.  No PST file shows in the =
file to
    > sync
    >  with, and the Browse button in the Blackberry software is grayed =
out.
    > His
    >  PST file(s) are in the MS default location (../user/local
    >  settings/application data/Microsoft/outlook, but I presume since =
it=20
  can't
    >  find one of the PST files that's listed somewhere, it won't =
initialize.
    >
    >  The question is, where is the information for the location of the =
PST
    > files
    >  stored, and can it be manually edited to correct this situation?  =
I
    > presume
    >  some is in the registry, but are there any other Outlook ini =
files that
    >  can/should/need to be edited?
    >
    >  I've done a full uninstall/re-install (with re-boots in-between), =
but
    >  obviously stuff is stored somewhere, as this persists through a
    > re-install.
    >
    >  --=20
    >
    >  Glenn M.
    >  "Glenn Meadows"  wrote in message
    >  news:4391e270$1{at}w3.nls.net...
    >  > OK, Thanks.  I didn't recall if it was Outlook 2k2 or 2k3 that =
had=20
  the
    >  > larger file limit.  Obviously, it is 2k3.  Thanks.
    >  >
    >  > Our COO gets TONS of large attachments in reports, contracts, =
etc,=20
  that
    >  > get sent back and forth during negotiations, and all that gets =
kept=20
  in
    > his
    >  > sent and inboxes.  His last attempts at archiving were failing, =
which
    > he
    >  > failed to tell me, as the archive was at 1.8 gig, and his pst =
was=20
  also
    > at
    >  > 1.9 gig. At least Outlook failed more gracefully than Outlook =
2k did
    >  > .  2K just crashed, 2k2 died with a strange error =
message, but
    > never
    >  > corrupted anything.  Just wouldn't download any email.
    >  >
    >  > He's doing a bunch of archiving/house cleaning this weekend.  I =
think
    > what
    >  > was getting him, is that he routinely has to go back into old=20
  archives
    >  > looking for financial info that was sent several years ago, and =
what=20
  he
    >  > was doing, was re-importing into his open archive folder, all =
of the
    > older
    >  > email inbox stuff, rather than just opening the old archive =
pst.  Now=20
  I
    >  > showed him how to open/close older archives, which will save =
him a
    > bunch
    >  > of space, and a bunch of time.
    >  >
    >  > --=20
    >  >
    >  > Glenn M.
    >  > "Rich"  wrote in message
news:43910617{at}w3.nls.net...
    >  >   Outlook 2003 introduced the new larger format.  If you create =
a new
    > PST
    >  > in 2003 the dialog shows two options
    >  >
    >  >
    >  >
    >  >
    >  > Outlook 2002 uses 32-bit file I/O.  There may be a format limit =
that
    >  > restricts size to 2GB.  I have a file > 2GB with Outlook 2003 =
and the
    > new
    >  > format PST.
    >  >
    >  > Rich
    >  >
    >  >  "Glenn Meadows"  wrote
in message
    >  > news:4390b35f{at}w3.nls.net...
    >  >  Or did our discussion revolve around Outlook 2003???  (A mind =
is a
    >  > terrible
    >  >  thing to get fuzzy)...LOL...
    >  >
    >  >  --=20
    >  >
    >  >  Glenn M.
    >  >  "Glenn Meadows"  wrote
in message
    >  >  news:4390b03e$1{at}w3.nls.net...
    >  >  > Open for discussion/clarification:
    >  >  >
    >  >  > From a prior discussion about this, I was under the
    >  > impression/assumption
    >  >  > that the 2 gig file limit for PST files in Outlook 2002 =
(Office=20
  XP)
    > was
    >  >  > removed, unlike Office 2k.  This article at the MS =
knowledgebase
    > seems
    >  > to
    >  >  > contradict that, unless SP3 changes this:
    >  >  >
    >  >  > =
http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;305108
    >  >  >
    >  >  > SYMPTOMS
    >  >  > If you try to copy files to a personal folders (.pst) file =
that
    > exceeds
    >  >  > the 1.82 gigabyte (GB) limit in Outlook 2002, you may =
receive the
    >  >  > following error message:
    >  >  > Can't copy the items. The operation failed.
    >  >  > CAUSE
    >  >  > This problem can occur because Outlook 2002 limits the .pst =
file
    > size
    >  > to
    >  >  > approximately 1.82 GB.
    >  >  > RESOLUTION
    >  >  > To resolve this problem, obtain the latest service pack for
    > Microsoft
    >  >  > Office XP. For additional information, click the following =
article
    >  > number
    >  >  > to view the article in the Microsoft Knowledge Base:
    >  >  >
    >  >  > --------------------
    >  >  >
    >  >  > I've now pulled the SP3 full install, haven't applied it =
yet, as=20
  we
    >  >  > created a new PST file, than moved/imported/archived the =
troubling
    >  > files.
    >  >  >
    >  >  >
    >  >  > --=20
    >  >  >
    >  >  > Glenn M.
    >  >  >
    >  >
    >  >
    >  >
    >
    >
    >



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   The MAPI
profile which =
Outlook=20
uses.  It is usually easily accessed from the Mail control
panel=20 applet.  Open this with Outlook or any other email
application=20 running.
 
Rich
 

  "Glenn Meadows" <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in message=20
  news:4395b0d7{at}w3.nls.net...Do=
 you=20
  mean his user profile in Windows, or in Outlook?-- =
Glenn=20
  M."Rich" <{at}> wrote in message news:439501a2{at}w3.nls.net...&nbs=
p; =20
  My suggestion is the same I gave earlier which is to delete the users=20
  current profile then recreate
it.Rich  "Glenn =

  Meadows" <gmeadow{at}comcast.net>=20">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>=20
  wrote in message news:43948a26$1{at}w3.nls.net...=
 =20
  No joy.  I get the dialog box that shows the 2 PST files, one is=20
  marked  "Mail Delivery", which is the active
PST file.  =
The=20
  other file is listed.  When I select it, then click Remove, I =
get an=20
  error message that says that  the file is associated with an =
email=20
  account, and that I need to use the  Email Accounts option to =
remove=20
  it.  When I go there, the only email
account  is the =
current=20
  email account for the user.  Should I
temporarily change =
their=20
  email account to something else, so that  the phantom PST =
file is no=20
  longer pointing to the same email account, sort  of try to =
"fool"=20
  Outlook?  That way the phantom one would still be =
pointing =20
  to his real email address, but that address would not be listed in the =

  Email  accounts
list?  I searched through =
the=20
  Registry, and there were no keys that pointed to  *.pst that =
looked=20
  like they were associated with specific PST files (paths  and =

  such).  Where else does Outlook store that information, or is it =
in=20
  one  of the keys that are just a string of
numbers?  =
Or is=20
  it the extend.dat file  in the Outlook
folder where the =
PST files=20
  are?  --  
Glenn M.  "Glenn =
Meadows" <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in=20
  message  news:43945cc6{at}w3.nls.net...&nbs=
p; >=20
  Thanks, I'll give that a try this AM when he arrives at =
work. =20
  >  > --  
>  > Glenn =
M.  >=20
  "Rich" <{at}> wrote in message news:4393b165$1{at}w3.nls.net...=
 =20
  >   Try Tools/Options, Mail Setup, Data Files.  =
Select it=20
  and click Remove. 
>  > Rich =20
  >  >  "Glenn Meadows"
<gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in=20
  message  > news:43939eea$1{at}w3.nls.net...=
 =20
  >  One final help question. 
>  =
> =20
  There's an "extra" Personal Folder listed in his Outlook =
(obviously =20
  > remnants  >  from an old PST
file).  =
Outlook errors=20
  when trying to do anything with  >
this  =
>  file,=20
  such as doing a right click on it to select close, with the =
error =20
  > that  >  it can't find the
file.  =
Therefore, it's=20
  stuck in the folder list. This 
>  seems to now =
be=20
  causing his Blackberry Desktop Manager software to
error  =

  >  when trying to setup synchronization.  No PST file =
shows in=20
  the file to  > sync 
>  with, and the =
Browse=20
  button in the Blackberry software is grayed out.  > =
His =20
  >  PST file(s) are in the MS default location =
(../user/local =20
  >  settings/application data/Microsoft/outlook, but I presume =
since it=20
  can't  >  find one of the
PST files that's listed =

  somewhere, it won't initialize. 
>  >  =
The=20
  question is, where is the information for the location of the =
PST =20
  > files  >  stored, and can it
be manually edited =
to=20
  correct this situation?  I  >
presume  =
> =20
  some is in the registry, but are there any other Outlook ini files=20
  that  >  can/should/need to be
edited? =20
  >  >  I've done a full
uninstall/re-install (with =
re-boots=20
  in-between), but  >  obviously stuff is stored =
somewhere, as=20
  this persists through a  >
re-install.  =
> =20
  >  --   > 
>  Glenn M. =20
  >  "Glenn Meadows" <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
wrote =
in=20
  message  >  news:4391e270$1{at}w3.nls.net...=
 =20
  >  > OK, Thanks.  I didn't recall if it
was Outlook =
2k2 or 2k3=20
  that had the  >  >
larger file limit.  =
Obviously,=20
  it is 2k3.  Thanks.  > 
>  =
>  >=20
  Our COO gets TONS of large attachments in reports, contracts, etc,=20
  that  >  > get sent
back and forth during=20
  negotiations, and all that gets kept in  > =
his =20
  >  > sent and inboxes.  His last attempts
at archiving =
were=20
  failing, which  > he 
>  > failed to =
tell me,=20
  as the archive was at 1.8 gig, and his pst was
also  > =

  at  >  > 1.9 gig. At least
Outlook failed more =
gracefully=20
  than Outlook 2k did  >  >
<sigh>.  2K =
just=20
  crashed, 2k2 died with a strange error message, but  >=20
  never  >  > corrupted
anything.  Just =
wouldn't=20
  download any email.  > 
>  >  =
> He's=20
  doing a bunch of archiving/house cleaning this weekend.  I=20
  think  > what 
>  > was getting him, =
is that=20
  he routinely has to go back into old
archives  >  =
>=20
  looking for financial info that was sent several years ago, and what=20
  he  >  > was doing,
was re-importing into his =
open=20
  archive folder, all of the  >
older  >  =
>=20
  email inbox stuff, rather than just opening the old archive pst.  =
Now=20
  I  >  > showed him
how to open/close older =
archives,=20
  which will save him a  >
bunch  >  > =
of space,=20
  and a bunch of time.  > 
>  >  =
> --=20
    >  > 
>  > Glenn =
M. =20
  >  > "Rich" <{at}> wrote in
message news:43910617{at}w3.nls.net...&nbs=
p;=20
  >  >   Outlook 2003 introduced
the new larger=20
  format.  If you create a new  >
PST  =
>  >=20
  in 2003 the dialog shows two options  >  =
> =20
  >  >  > 
>  >  =
> =20
  >  > Outlook 2002 uses 32-bit file I/O. 
There may be =
a format=20
  limit that  >  > restricts size
to 2GB.  I =
have a=20
  file > 2GB with Outlook 2003 and the  >
new =20
  >  > format PST. 
>  >  =
> =20
  > Rich  > 
>  >  >  =
"Glenn=20
  Meadows" <gmeadow{at}comcast.net>=20">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>=20
  wrote in message  >  > news:4390b35f{at}w3.nls.net...&nbs=
p;=20
  >  >  Or did our discussion revolve
around Outlook=20
  2003???  (A mind is a  >  > =
terrible =20
  >  >  thing to get
fuzzy)...LOL...  =
> =20
  >  >  >  --
  >  =
> =20
  >  >  Glenn M. 
>  >  "Glenn =
Meadows"=20
  <gmeadow{at}comcast.net>">mailto:gmeadow{at}comcast.net">gmeadow{at}comcast.net>
=
wrote in=20
  message  >  >  news:4390b03e$1{at}w3.nls.net...=
 =20
  >  >  > Open for =
discussion/clarification: =20
  >  >  > 
>  >  > From a =
prior=20
  discussion about this, I was under the 
>  >=20
  impression/assumption  > 
>  > that the 2 =
gig file=20
  limit for PST files in Outlook 2002 (Office
XP)  >=20
  was  >  >  >
removed, unlike Office =
2k.  This=20
  article at the MS knowledgebase  >
seems  =
>  >=20
  to  >  >  >
contradict that, unless SP3 =
changes=20
  this:  >  > 
>  >  =
> =20
  > http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;305108"=
>http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;305108;=
 =20
  >  >  > 
>  >  >=20
  SYMPTOMS  >  > 
> If you try to copy files =
to a=20
  personal folders (.pst) file that  >
exceeds  =
> =20
  >  > the 1.82 gigabyte (GB) limit in Outlook 2002, you may =
receive=20
  the  >  >  >
following error =
message: =20
  >  >  > Can't copy the items. The
operation=20
  failed.  >  > 
> CAUSE  =
> =20
  >  > This problem can occur because Outlook 2002
limits the =
.pst=20
  file  > size 
>  > to  =
> =20
  >  > approximately 1.82 GB. 
>  >  =
>=20
  RESOLUTION  >  > 
> To resolve this =
problem,=20
  obtain the latest service pack for  >
Microsoft =20
  >  >  > Office XP. For additional
information, =
click the=20
  following article  >  >
number  =
> =20
  >  > to view the article in the Microsoft Knowledge =
Base: =20
  >  >  > 
>  >  >=20
  --------------------  > 
>  >  =
> =20
  >  > I've now pulled the SP3 full install, haven't applied =
it yet,=20
  as we  >  > 
> created a new PST file, =
than=20
  moved/imported/archived the troubling 
>  >=20
  files.  >  > 
>  >  =
> =20
  >  >  > 
> --   >  =
> =20
  >  >  > 
> Glenn M.  =
> =20
  >  >  > 
>  >  =
> =20
  >  > 
>  > =20
>

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