From: "Glenn Meadows" 

No joy.  I get the dialog box that shows the 2 PST files, one is marked
"Mail Delivery", which is the active PST file.  The other file is
listed. When I select it, then click Remove, I get an error message that
says that the file is associated with an email account, and that I need to
use the Email Accounts option to remove it.  When I go there, the only
email account is the current email account for the user.

Should I temporarily change their email account to something else, so that
the phantom PST file is no longer pointing to the same email account, sort
of try to "fool" Outlook?  That way the phantom one would still
be pointing to his real email address, but that address would not be listed
in the Email accounts list?

I searched through the Registry, and there were no keys that pointed to
*.pst that looked like they were associated with specific PST files (paths
and such).  Where else does Outlook store that information, or is it in one
of the keys that are just a string of numbers?  Or is it the extend.dat
file in the Outlook folder where the PST files are?

--

Glenn M.
"Glenn Meadows"  wrote in message
news:43945cc6{at}w3.nls.net...
> Thanks, I'll give that a try this AM when he arrives at work.
>
> --
>
> Glenn M.
> "Rich"  wrote in message news:4393b165$1{at}w3.nls.net...
>   Try Tools/Options, Mail Setup, Data Files.  Select it and click Remove.
>
> Rich
>
>  "Glenn Meadows"  wrote in message
> news:43939eea$1{at}w3.nls.net...
>  One final help question.
>
>  There's an "extra" Personal Folder listed in his Outlook (obviously
> remnants
>  from an old PST file).  Outlook errors when trying to do anything with
> this
>  file, such as doing a right click on it to select close, with the error
> that
>  it can't find the file.  Therefore, it's stuck in the folder list.  This
>  seems to now be causing his Blackberry Desktop Manager software to error
>  when trying to setup synchronization.  No PST file shows in the file to
> sync
>  with, and the Browse button in the Blackberry software is grayed out.
> His
>  PST file(s) are in the MS default location (../user/local
>  settings/application data/Microsoft/outlook, but I presume since it can't
>  find one of the PST files that's listed somewhere, it won't initialize.
>
>  The question is, where is the information for the location of the PST
> files
>  stored, and can it be manually edited to correct this situation?  I
> presume
>  some is in the registry, but are there any other Outlook ini files that
>  can/should/need to be edited?
>
>  I've done a full uninstall/re-install (with re-boots in-between), but
>  obviously stuff is stored somewhere, as this persists through a
> re-install.
>
>  --
>
>  Glenn M.
>  "Glenn Meadows"  wrote in message
>  news:4391e270$1{at}w3.nls.net...
>  > OK, Thanks.  I didn't recall if it was Outlook 2k2 or 2k3 that had the
>  > larger file limit.  Obviously, it is 2k3.  Thanks.
>  >
>  > Our COO gets TONS of large attachments in reports, contracts, etc, that
>  > get sent back and forth during negotiations, and all that gets kept in
> his
>  > sent and inboxes.  His last attempts at archiving were failing, which
> he
>  > failed to tell me, as the archive was at 1.8 gig, and his pst was also
> at
>  > 1.9 gig. At least Outlook failed more gracefully than Outlook 2k did
>  > .  2K just crashed, 2k2 died with a strange error message, but
> never
>  > corrupted anything.  Just wouldn't download any email.
>  >
>  > He's doing a bunch of archiving/house cleaning this weekend.  I think
> what
>  > was getting him, is that he routinely has to go back into old archives
>  > looking for financial info that was sent several years ago, and what he
>  > was doing, was re-importing into his open archive folder, all of the
> older
>  > email inbox stuff, rather than just opening the old archive pst.  Now I
>  > showed him how to open/close older archives, which will save him a
> bunch
>  > of space, and a bunch of time.
>  >
>  > --
>  >
>  > Glenn M.
>  > "Rich"  wrote in message news:43910617{at}w3.nls.net...
>  >   Outlook 2003 introduced the new larger format.  If you create a new
> PST
>  > in 2003 the dialog shows two options
>  >
>  >
>  >
>  >
>  > Outlook 2002 uses 32-bit file I/O.  There may be a format limit that
>  > restricts size to 2GB.  I have a file > 2GB with Outlook 2003 and the
> new
>  > format PST.
>  >
>  > Rich
>  >
>  >  "Glenn Meadows"  wrote in message
>  > news:4390b35f{at}w3.nls.net...
>  >  Or did our discussion revolve around Outlook 2003???  (A mind is a
>  > terrible
>  >  thing to get fuzzy)...LOL...
>  >
>  >  --
>  >
>  >  Glenn M.
>  >  "Glenn Meadows"  wrote in message
>  >  news:4390b03e$1{at}w3.nls.net...
>  >  > Open for discussion/clarification:
>  >  >
>  >  > From a prior discussion about this, I was under the
>  > impression/assumption
>  >  > that the 2 gig file limit for PST files in Outlook 2002 (Office XP)
> was
>  >  > removed, unlike Office 2k.  This article at the MS knowledgebase
> seems
>  > to
>  >  > contradict that, unless SP3 changes this:
>  >  >
>  >  > http://support.microsoft.com/default.aspx?scid=kb;en-us;305108
>  >  >
>  >  > SYMPTOMS
>  >  > If you try to copy files to a personal folders (.pst) file that
> exceeds
>  >  > the 1.82 gigabyte (GB) limit in Outlook 2002, you may receive the
>  >  > following error message:
>  >  > Can't copy the items. The operation failed.
>  >  > CAUSE
>  >  > This problem can occur because Outlook 2002 limits the .pst file
> size
>  > to
>  >  > approximately 1.82 GB.
>  >  > RESOLUTION
>  >  > To resolve this problem, obtain the latest service pack for
> Microsoft
>  >  > Office XP. For additional information, click the following article
>  > number
>  >  > to view the article in the Microsoft Knowledge Base:
>  >  >
>  >  > --------------------
>  >  >
>  >  > I've now pulled the SP3 full install, haven't applied it yet, as we
>  >  > created a new PST file, than moved/imported/archived the troubling
>  > files.
>  >  >
>  >  >
>  >  > --
>  >  >
>  >  > Glenn M.
>  >  >
>  >
>  >
>  >
>
>
>

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