* In a message to Steve Brack on 10-15-97, MATT SMITH said the following:
MS> SB>         I disagree.  It's really a difference in philosophy.  We make
MS> SB>         it a point to provide the kind of expertise that the
MS> SB>         discounters usually don't.  
MS> 
MS>     My experience as a _customer_ at a variety of RS locations is that 
MS> salesman knowledge of product issues is often (if not usually) poor, 
houg
MS> that may be a problem locally only.
MS>     My experience is that RS is a great place to buy nuts-and-bolts 
MS> electronics stuff like connectors, surge protectors, phone hardware like 
MS> jacks.  But I find it a frustrating place to shop for complex stuff.  
hen
MS> I shop for something like a phone answerer, it's at Circuit City or some 
MS> other local discount chain.
        I can only speak for myself.  I will quite cheerfully tell you
        everything about any product we sell, from technical details
        to a more conceptual overview.  I sell answering systems made
        by three manufacturers, and I can explain the advantages,
        disadvantages, and interesting features of each.  I don't
        think that it's common at Circuit City for the salesmen to
        tell you any of the disadvantages of the product you're
        considering.
        As always, this is my personal opinion, not that of Radio Shack.
 -- SPEED 2.00 #2712: Gee, we really DON'T have Nixon to kick around anymore!
--- GEcho 1.00
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