-=> Quoting Bob Browar to Bob Anderson <=-
 BB> From what I've seen, 6th graders are quite capable and have
 BB> had more exposure to computers than most of their older siblings.
 BB> They easily pick up a CDROM from the front desk of the library
 BB> and find what they need without much help.
They sound a lot smarter than this guy. This is an actual "tech
support" call a friend of mine answered the other day:
Caller:  Hello, is this Tech Support?
Tech:    Yes it is. How may I help you?
Caller:  The cup holder on my PC is broken and I am within my
         warranty period. How do I go about getting that fixed?
         
Tech:    I'm sorry, but did you say a "cup holder"?
Caller:  Yes, it's attached to the front of my computer.
Tech:    Please excuse me if I seem a bit stumped, it's because I am.
         Did you receive this as part of a promotional, at a trade show?
         How did you get this cup holder? Does it have any trademark
         on it?
         
Caller:  It came with my computer, I don't know anything about a
         promotional. It just has "4X" on it.
         
(Tech mutes at his end, unable to control laughter. The caller had
been using the load drawer of his CD-ROM drive as a cup holder, and
had snapped it off the drive.)
coffeerp@adan.kingston.net  Û] COFFEE MUG SOFTWARE Û]
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