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echo: scanners
to: BRUCE CLARK
from: SCOTT CHRISTENSEN
date: 1997-10-02 05:20:00
subject: RE: RS warranty

Bruce Clark writes in a message to Steve Brack
 SB> As a fairly "ept" Radio Shack "clerk," I'll point out that
 SB> demonstrators & customer returns both get sold with a
 SB> double-length warranty, up to an additional year, to protect
 SB> the customer against any wear & tear that may have occured.
 SB> This warranty extension is at no cost to the customer.
  LZ> I didn't know this.  How long as this been in effect?
 BC>  Sure has been a well kept secret! In all the years I've been 
 BC> to RS I've never heard of that policy. 
Individual stores may do whatever they want with the warranty period on used 
or demo equipment.  It's a gamble on their part - a minor chance that the 
product will come back against the cost of the item if it were to remain in 
inventory.  I think it's a good idea.
  
I have purchased a number of demo items from Radio Shack - but I don't think 
any of them were scanners.  The only problem I ever had was that about 10 
years after I bought it, the solder cracked on the RF finals of a CB... 
easily repaired - even though their repair service couldn't find it!  I 
reflowed the solder and everything is hunky-dory.  I had sort of the same 
problem with a RS scanner - I was able to fix it in my hotel room...  This 
scanner was purchased new in the box, so I wouldn't bleame the problem that 
the CB had on anything but age and vibration.
  
Like you, I never got anything but the standard warranty on demo/used stuff.  
I do usually get a substantial price cut though!  
 
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