From: /m 

On Tue, 13 Jun 2006 23:07:17 -0400, "Geo"  wrote:

>"/m"  wrote in message
>news:pnfu821ctbs00ldnp14g4p4oqpj2ajgmef{at}4ax.com...
>
>> ===
>> ..."Our experience is that customers--as long as the process is
>> understandable, unobtrusive, quick and painless--appreciate not only
>> their copy of Windows more, but also appreciate Microsoft more. Now they
>> have something that is more valuable than before," [David Lazar,
>> director of the Windows Genuine program at Microsoft] said. "They
>> appreciate .the confidence that they got what they paid for."...
>> ===
>>
>>
>> Clueless, absolutely, 100% clueless.
>
>Lazar is just a mouthpiece, he used to be the guy who pushed .net, I figure
>he's the sacrificial lamb now..

I understand that part.  However, his quote is full of the buzzwords that
come out of those focus groups.  His quote is full of indications that
Microsoft was not asking the right questions in those focus groups. His
quote is proof that Microsoft does not know what the customers want.

 /m

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