>>> Please include all previous correspondence regarding 
 > this issue 
 >>> both your messages and the responses received.  
 >  WB> Is that _really_ needed in this echo? All of it 
 > goes round the 
 >  WB> world ...  
 > i'm not tech support for usr but i will say that it is 
 > the only way for them to be able to keep up with what 
 > has already been discussed in a person's situation and 
 > corrospondence... there is more than one person 
 > handling tech support at usr... if someone different 
 > handles the case at some point, they need to be aware 
 > of what has already transpired... this is how they can 
 > do that...  
You mean that they don't know about data bases? Even Microsoft has one of 
those.  
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