I would not be surprised if somewhere in the land of airline
chief financial officers, there are a few shrines to the Internet.
There has never been a better tool for selling seats on half-empty
flights. Consumers might light a candle too, since the Web is
proving to be fertile ground for bargain-hunting travelers.
It all started in late 1995 with American Airlines' Cable
SAAvers. American was first to realize that empty seats could be
filled with last-minute travelers if fares were lowered enough to
make discretionary travel more affordable. They released discounts
for the upcoming weekend via cable television and a special 800
number.
The response was impressive, and American moved to the Internet
in March 1996, with limited offerings. By May 1996, its Net SAAver
fare program had 20,000 subscribers. Today, there are 1.6 million
subscribers, with an average of 3,000 additions each day.
Staying Wired
We currently have more than a dozen weekly Internet discount
programs to choose from, and a wealth of other discount deals that
appear outside of the weekly cycle. Along with the standard Wednes-
day release of discounted domestic coach fares for travel the fol-
lowing weekend, various airlines are adding features designed to
pull in even more travelers and fill more seats.
Many airlines also offer special incentives for booking by
Internet. Northwest just began offering a $20 discount to
travelers booking online. This makes sense, since the airline
saves commission. It is a rare instance of an airline actually
passing on savings to consumers. Southwest offers double
Rapid Rewards credits.
Buying Offline
For those who are only tentatively venturing onto the Web, there
are ways to access many of these discounts without getting near a
computer.
You can book Internet specials from six major airlines by phone.
They will even read off the list of destinations available from your
city. Be sure to also ask for alternate airport specials. If you are
in Oakland, for example, ask for San Francisco fares too.
In all cases, you have to ask for the Internet specials by brand
name: American Airlines Net SAAvers at (800) 344-6702; Northwest
CyberSavers at (800) 692-6961; TWA Hot Fares at (800) 221-2000;
United E Fares at (800) 241-6522; and US Airways E-Savers at
(888) 359-3728.
Air Canada requires that all travelers using their WebSaver fares
be enrolled in their e-mail program, but even if you're not, you can
call (800) 776-3030 and book any WebSaver ticket for about $20 more
per round trip.
Or let someone else do the surfing. Most good travel agents are
up on the Web deals and they can book the fares for you.
New Deals on the Web
1 First class discounts. American pioneered them and carriers in-
cluding Alaska and TWA now offer them. You can sit in the front of
the cabin for what you would normally pay for a 21-day advance coach
fare. There is little sense in using them for short flights, but a
first-class round trip at $359 is a worthwhile deal for a longer
haul. Try to book a meal flight so you can discover that there really
is more to airline cuisine than rubber chicken.
2 International travel discounts. Some airlines include interna-
tional bargains with their domestic offerings; others release them
separately. Look for Continental and US Airways international deals
on Fridays, American Airlines discounts on Mondays. They sometimes
include an array of destinations. Other times they focus on a
particular locale, like Continental's Latin America specials.
3 Miles plus money discounts. Continental OnePass members were
first to be able to take advantage of this method of purchase. Amer-
ican has now joined in. Fly round trip Austin-Chicago, for example,
for $39 plus 13,000 miles, rather than $129. Be careful with these
deals, however. Using the standard value of two-cents per frequent-
flier mile, the miles plus money deal has a real cost of $299. These
deals are best for people who have more miles than they can reason-
ably use or for those who fly infrequently and rarely hit the 25,000
mile award ticket threshold.
4 Early release of discounts. Three major airlines get the jump on
their competitors and hope to win more bookings by posting bargains
before the usual Wednesday rollout. Alaska Airlines releases their
fares on Friday. TWA releases their fares on Tuesday. Delta Escape
Plan (a membership-only program, closed to new enrollees until 1999)
makes their fares available at midnight Sunday.
5 Advance purchase discounts. America West offers Surf 'n Go
specials for the following weekend and ETO (effortless ticketing on-
line) specials for future travel. Southwest's Tuesday Internet fares
can be used for travel many months in advance. Northwest has started
issuing long-range discounts in addition to their weekly CyberSavers
fares.
6 Low-cost and niche airline specials. American Trans Air offers
Net Fare Specials that can be purchased for one-way travel. They
choose four to eight city pairs each week and list specific travel
dates up to two weeks in the future. You can find deals like
Indianapolis-Orlando at $69 and Chicago-San Francisco at $79. Kiwi
also offers weekly specials for one to three city pairs. They can
be booked for one-way travel also.
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