G'day Bill,



09 Jun 96 21:41, Bill Grimsley wrote to Rod Gasson:



 RG>> Its a Philips VR6740 (similar to the Sharp VC486), and for

 RG>> reasons unknown it keeps blowing the capstan drive IC (TA7267).



 BG> Urk!



That's a bit like what I said ;-)



 RG>> So far it has blown about 5 of them (over a 3 week period). It

 RG>> has also blown 2 micro's in the same timeframe.

 BG> Give him his money back and write it off to experience.



Seems like fair advise.



 RG>> Any ideas at all ?   I'm willing to clutch at any straws at this

 RG>> stage. The machine is a comeback, a week after the original

 RG>> repair (which was no eject, caused by slipping idler tyre) so I

 RG>> can't 'easily' just wash my hands at it and place it in the 'too

 RG>> hard' or 'uneconomical to repair' basket.



 BG> Sometimes it's better to take a loss, and get it out of your hair.



True.



 BG> Even if you get it running, you'll never be convinced that it won't

 BG> bounce in a month or so (and you'll b obliged to fix it FOC at that



Uhuh.



 BG> stage), so get out of it now, while you can.  Sorry, but I've just

 BG> had one VCR too many like that...



Oh, I've had bastards before where taking a loss is the only viable

solution, but I'm reluctant to give him a refund on this one to do so..

it'll mean I'm over $350 out of pocket (instead of just $250), and it

IS a different fault than what I originally fixed.. and the customer

knows it.  He's gunna be an unhappy punter no matter what.  If I'm

gunna wear the $250 loss, then he's gunna wear his $100 loss.



I'm playing Mr.Mechanic in this regard..  if he bought his car to me to

have his gearbox fixed, which I did, and charged accordingly. The fact

that he blew his motor up a week or two later doesn't mean I have to

give him a refund on the gearbox repair.



Cheers,

Rod



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