Hello Mike!

01 May 95 08:39, Mike Bilow wrote to James Mckenzie:

 MB> My objection is that, at the time I paid about $200 for the
 MB> product, there was free technical support available via e-mail.
 MB> Several months afterward, Watcom announced that they were
 MB> eliminating free technical support.  I felt burned.

That happens in this world.  I am going to write Watcom at their internet
address asking if they ever thought of starting a WATCOM fidonet echo.  It
will be extremely hard to start one from over here (considering that I
leave in less than 5 months.)

 MB> In addition, my entire usage of technical support had consisted
 MB> of reporting bugs.

Very good use.  But if you don't mind, would you post an example of what
kind of bug you found.  Maybe if they receive multiple postings, then they
will think twice of killing off the internet address.  In my case, I have
not joined Compuserve for one very important reason, finances.  The second
reason, time, is not a major factor.

 MB> Admittedly, I was using the 16-bit OS/2
 MB> compiler, and that is something that is not a very popular
 MB> component.  Nevertheless, Watcom's new policy on bug reporting,
 MB> as it was explained to me by customer service, is that you call
 MB> Watcom, provide a credit card number, and they refund your charge
 MB> if they later decide that what was being reported actually was a
 MB> bug.

And not very good business sense.  You would loose more customers this way
(re: Microsoft Access.)   Look at their recent policy change.  Call
technical support with a valid bug report, receive report number.  Several
days later, receive call from Microsoft with either a workaround or thanks.
 They are working with the customer, not against them.

 MB> You are confusing E, which comes with OS/2, with EPM, which is
 MB> written by IBM but included with Watcom.  To change the editor,
 MB> modify \watcom\binp\idex.cfg by changing the line:

 MB>   Editor "epmlink" DLL

 MB> to read:

 MB>   Editor "c:\\watcom\\binp\\vi.exe"

But how do yoou build vi for OS/2?

James

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