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echo: nthelp
to: Chris Robinson
from: Rich
date: 2002-11-14 12:35:02
subject: Re: Win2000 Minidump - random reboot

From: "Rich" 

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   I looked.  Unforfunately there isn't enough in them for me to =
diagnose with a quick check.  I did note that there are drivers that I =
didn't recognize.  Are you running IHV provided drivers?  Do you know if =
they were WHQL certified and if not whether there are WHQL certified =
versions available.

   If you can, configure your computers to create full dumps intead of =
minidumps.  The full dumps are much larger but contain more information =
for diagnosis.

Rich

  "Chris Robinson"  wrote
in message =
news:3DD36786.EB2D226C{at}NOSPAMtotalise.co.uk...
  Rich, All,=20
  The minidumps are posted in binaries under the same subject.=20

  Thanks,=20
  Chris.=20

  Rich wrote:=20

       If you post the minidump here I can take a quick peek to see if =
an automatic analysis points to any particular component.  You can do =
this yourself if you download the debugger package from =
http://www.microsoft.com/ddk/debugging/default.asp.    I thought that =
Windows 2000 offered to submit kernel mode crash dumps but my memory is =
fuzzy.  Windows XP will offer to submit both kernel mode and user mode. =
Rich =20
      "Chris Robinson"  wrote in =
message news:3DD2862F.CC1D4163{at}NOSPAMtotalise.co.uk...We've just got 2 =
new HP workstations at work which I set up yesterday.  They cam ready =
with Win2k SP3 and a CAD application we use.  Today both PC's have =
rebooted themselves.  This was completely random and out of the blue = (not
a blue screen though).  The PC's literally rebooted with no sign of = a
crash or anything.=20
      I have the minidump files that were created.  The event log said:=20

      The computer has rebooted from a bugcheck.  The bugcheck was: =
0x0000001e (0x80000003, 0x80455d67, 0x00000000, 0xbb4d08cc). Microsoft =
Windows 2000 [v15.2195].=20

      Can I open the minidump file or send it to MS for analysis as this =
is a less than desirable situation to be in with two new PC's.  I have =
seen Windows 2000 do this before on other PC with no apparent reason (is =
this a Win2k "feature"?).=20

      I have noticed that the PC's have that Intel Application =
Accelerator installed (http://www.intel.com/support/chipsets/iaa/ for =
those who haven't heard of it).  This came installed as default but I've =
heard lots of bad stories about using it and was thinking that this may =
be the possible cause?  I think I'll also check for BIOS updates = tomorrow
morning.=20

      Any advice on where to go from here because I'm stumped!...=20

      Chris.

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   I
looked.  =
Unforfunately there=20
isn't enough in them for me to diagnose with a quick check.  I did = note=20
that there are drivers that I didn't recognize.  Are you running = IHV=20
provided drivers?  Do you know if they were WHQL certified and if = not=20
whether there are WHQL certified versions available.
 
   If you
can, configure your =
computers=20
to create full dumps intead of minidumps.  The full dumps are much
= larger=20
but contain more information for diagnosis.
 
Rich
 
"Chris Robinson" <c.robinson{at}NOSPAMtotalise=">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPAMtotalise= .co.uk>=20 wrote in message news:3DD36786.EB2D22= 6C{at}NOSPAMtotalise.co.uk...Rich,=20 All,=20 The minidumps are posted in binaries under the same subject.=20 Thanks, Chris.=20 Rich wrote:=20 If you post the = minidump here I=20 can take a quick peek to see if an automatic analysis points to any=20 particular component. You can do this yourself if you download = the=20 debugger package from http://www.mi" target="new">http://www.mi=">http://www.microsoft.com/ddk/debugging/default.asp">http://www.mi= crosoft.com/ddk/debugging/default.asp. I thought that Windows = 2000 offered to=20 submit kernel mode crash dumps but my memory is fuzzy. Windows = XP will=20 offer to submit both kernel mode and user = mode. Rich =20
"Chris=20 Robinson" <c.robinson{at}NOSPAMtotalise=">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPAMtotalise= .co.uk>=20 wrote in message news:3DD2862F.CC1D41= 63{at}NOSPAMtotalise.co.uk...We've=20 just got 2 new HP workstations at work which I set up = yesterday. =20 They cam ready with Win2k SP3 and a CAD application we use. = Today=20 both PC's have rebooted themselves. This was completely = random and=20 out of the blue (not a blue screen though). The PC's = literally=20 rebooted with no sign of a crash or anything.=20 I have the minidump files that were created. The event = log said:=20 The computer has rebooted from a bugcheck. The = bugcheck was:=20 0x0000001e (0x80000003, 0x80455d67, 0x00000000, 0xbb4d08cc). = Microsoft=20 Windows 2000 [v15.2195].=20 Can I open the minidump file or send it to MS for analysis as = this is a=20 less than desirable situation to be in with two new PC's. I = have=20 seen Windows 2000 do this before on other PC with no apparent = reason (is=20 this a Win2k "feature"?).=20 I have noticed that the PC's have that Intel Application = Accelerator=20 installed (http://www.intel.com/" target="new">http://www.intel.com/=">http://www.intel.com/support/chipsets/iaa/">http://www.intel.com/= support/chipsets/iaa/=20 for those who haven't heard of it). This came installed as = default=20 but I've heard lots of bad stories about using it and was thinking = that=20 this may be the possible cause? I think I'll also check for = BIOS=20 updates tomorrow morning.=20 Any advice on where to go from here because I'm stumped!...=20 Chris. ------=_NextPart_000_005C_01C28BDA.40A5BC10-- --- BBBS/NT v4.01 Flag-4
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