On 25 Apr 98 10:24am, BRUCE WILSON wrote to GEORGE FLIGER:
 BW> On 24 Apr 98 08:43am, GEORGE FLIGER wrote to HOWARD BRAZEE:
 GF> Funny thing those free upgrades.  I followed USR's instructions
 GF> to the letter and guess what?  I got those free upgrades for,
 GF> you guessed it, FREE!
 BW> The question is: Was this a Sportster for which the upgrade
 BW> would be free, or one for which it would merely be available?
 BW> I've seen some Sportster packaging at which one had to look
 BW> _very_ closely to learn the only "promise" was the ability to
 BW> upgrade ... that there'd be a cost involved.
Actually, I was discussing this in reference to the x2 and v.90 upgrades
-- specifically the x2 upgrade which some have claimed was reported as a
free upgrade and then USR turned around and said they had to pay $60 to
get it.  I'm also talking specifically about those individuals with
modems that DID, in fact, qualify for the free upgrades.  I'm talking
about Courier class, not Sportster here.
I followed USR's instructions and got my free upgrade(s).  Those that
didn't follow the instructions apparently wound up having to pay for it.
Most of the problems in this regard stem from the individual not paying
attention to what's in the fine print (procedures) or just plain waiting
too long to take action.
If you reacted in a timely manner and followed all the instructions, the
upgrade was easy... and free as claimed.
George
... Creditors have much better memories than debtors.
--- Via Silver Xpress V4.4P [Reg]
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