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echo: nthelp
to: Chris Robinson
from: Rich
date: 2002-11-13 09:43:36
subject: Re: Win2000 Minidump - random reboot

From: "Rich" 

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   If you post the minidump here I can take a quick peek to see if an =
automatic analysis points to any particular component.  You can do this =
yourself if you download the debugger package from =
http://www.microsoft.com/ddk/debugging/default.asp.

   I thought that Windows 2000 offered to submit kernel mode crash dumps =
but my memory is fuzzy.  Windows XP will offer to submit both kernel = mode
and user mode.

Rich

  "Chris Robinson"  wrote
in message =
news:3DD2862F.CC1D4163{at}NOSPAMtotalise.co.uk...
  We've just got 2 new HP workstations at work which I set up yesterday. =
 They cam ready with Win2k SP3 and a CAD application we use.  Today both =
PC's have rebooted themselves.  This was completely random and out of = the
blue (not a blue screen though).  The PC's literally rebooted with = no
sign of a crash or anything.=20
  I have the minidump files that were created.  The event log said:=20

  The computer has rebooted from a bugcheck.  The bugcheck was: =
0x0000001e (0x80000003, 0x80455d67, 0x00000000, 0xbb4d08cc). Microsoft =
Windows 2000 [v15.2195].=20

  Can I open the minidump file or send it to MS for analysis as this is =
a less than desirable situation to be in with two new PC's.  I have seen =
Windows 2000 do this before on other PC with no apparent reason (is this =
a Win2k "feature"?).=20

  I have noticed that the PC's have that Intel Application Accelerator =
installed (http://www.intel.com/support/chipsets/iaa/ for those who =
haven't heard of it).  This came installed as default but I've heard = lots
of bad stories about using it and was thinking that this may be the =
possible cause?  I think I'll also check for BIOS updates tomorrow =
morning.=20

  Any advice on where to go from here because I'm stumped!...=20

  Chris.=20

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   If you
post the minidump =
here I can=20
take a quick peek to see if an automatic analysis points to any = particular=20
component.  You can do this yourself if you download the debugger
= package=20
from http://www.mi" target="new">http://www.mi=">http://www.microsoft.com/ddk/debugging/default.asp">http://www.mi=
crosoft.com/ddk/debugging/default.asp.
 
   I thought
that Windows =
2000 offered to=20
submit kernel mode crash dumps but my memory is fuzzy.  Windows XP = will=20
offer to submit both kernel mode and user mode.
 
Rich
 
"Chris Robinson" <c.robinson{at}NOSPAMtotalise=">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPAMtotalise= .co.uk>=20 wrote in message news:3DD2862F.CC1D41= 63{at}NOSPAMtotalise.co.uk...We've=20 just got 2 new HP workstations at work which I set up yesterday. = They=20 cam ready with Win2k SP3 and a CAD application we use. Today = both PC's=20 have rebooted themselves. This was completely random and out of = the blue=20 (not a blue screen though). The PC's literally rebooted with no = sign of=20 a crash or anything.=20 I have the minidump files that were created. The event log = said:=20 The computer has rebooted from a bugcheck. The bugcheck = was:=20 0x0000001e (0x80000003, 0x80455d67, 0x00000000, 0xbb4d08cc). Microsoft = Windows=20 2000 [v15.2195].=20 Can I open the minidump file or send it to MS for analysis as this = is a=20 less than desirable situation to be in with two new PC's. I have = seen=20 Windows 2000 do this before on other PC with no apparent reason (is = this a=20 Win2k "feature"?).=20 I have noticed that the PC's have that Intel Application = Accelerator=20 installed (http://www.intel.com/" target="new">http://www.intel.com/=">http://www.intel.com/support/chipsets/iaa/">http://www.intel.com/= support/chipsets/iaa/=20 for those who haven't heard of it). This came installed as = default but=20 I've heard lots of bad stories about using it and was thinking that = this may=20 be the possible cause? I think I'll also check for BIOS updates = tomorrow=20 morning.=20 Any advice on where to go from here because I'm stumped!...=20 Chris. ------=_NextPart_000_00AF_01C28AF9.23E64AE0-- --- BBBS/NT v4.01 Flag-4
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