From: Chris Robinson 


--------------9C8C5A593F7F161E452CA8C1
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

Thanks  for looking :o)

One of the guy's machines did it again yesterday.  I'll configure them to
do a full dump instead of a minidump and post the results should they
reboot again any time soon.

I'm unsure about the drivers as the PC's came pre-installed with Windows
2000 as the company we bought them off configured all the CAD software
first.  Since they're HP machines, I'd expect that they were set up with
HP-provided drivers but I can't be sure.  I'll check if there are WHQL
certified versions.

BTW, when I tried to run the Windows Debugger I got various messages about
symbol files not being present.  I read the help which kinda explained it
but not enough.  I pointed the symbols to c:\ and images to
c:\winnt\system32 (i.e. ntoskrnl location) but still got some errors - how
am I suppost to configure this tool?

Thanks again,
Chris.

Rich wrote:

>     I looked.  Unforfunately there isn't enough in them for me to
> diagnose with a quick check.  I did note that there are drivers that I
> didn't recognize.  Are you running IHV provided drivers?  Do you know
> if they were WHQL certified and if not whether there are WHQL
> certified versions available.    If you can, configure your computers
> to create full dumps intead of minidumps.  The full dumps are much
> larger but contain more information for diagnosis. Rich
>
>      "Chris Robinson"  wrote in
>      message news:3DD36786.EB2D226C{at}NOSPAMtotalise.co.uk...Rich,
>      All,
>
>      The minidumps are posted in binaries under the same subject.
>
>      Thanks,
>      Chris.
>
>      Rich wrote:
>
>     >    If you post the minidump here I can take a quick peek
>     > to see if an automatic analysis points to any particular
>     > component.  You can do this yourself if you download the
>     > debugger package from
>     > http://www.microsoft.com/ddk/debugging/default.asp.    I
>     > thought that Windows 2000 offered to submit kernel mode
>     > crash dumps but my memory is fuzzy.  Windows XP will offer
>     > to submit both kernel mode and user mode. Rich
>     >
>     >      "Chris Robinson"
>     >       wrote in
>     >      message
>     >      news:3DD2862F.CC1D4163{at}NOSPAMtotalise.co.uk...We've
>     >      just got 2 new HP workstations at work which I
>     >      set up yesterday.  They cam ready with Win2k SP3
>     >      and a CAD application we use.  Today both PC's
>     >      have rebooted themselves.  This was completely
>     >      random and out of the blue (not a blue screen
>     >      though).  The PC's literally rebooted with no
>     >      sign of a crash or anything.
>     >
>     >      I have the minidump files that were created.
>     >      The event log said:
>     >
>     >      The computer has rebooted from a bugcheck.  The
>     >      bugcheck was: 0x0000001e (0x80000003,
>     >      0x80455d67, 0x00000000, 0xbb4d08cc). Microsoft
>     >      Windows 2000 [v15.2195].
>     >
>     >      Can I open the minidump file or send it to MS
>     >      for analysis as this is a less than desirable
>     >      situation to be in with two new PC's.  I have
>     >      seen Windows 2000 do this before on other PC
>     >      with no apparent reason (is this a Win2k
>     >      "feature"?).
>     >
>     >      I have noticed that the PC's have that Intel
>     >      Application Accelerator installed
>     >      (http://www.intel.com/support/chipsets/iaa/ for
>     >      those who haven't heard of it).  This came
>     >      installed as default but I've heard lots of bad
>     >      stories about using it and was thinking that
>     >      this may be the possible cause?  I think I'll
>     >      also check for BIOS updates tomorrow morning.
>     >
>     >      Any advice on where to go from here because I'm
>     >      stumped!...
>     >
>     >      Chris.
>     >

--------------9C8C5A593F7F161E452CA8C1
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit




Thanks  for looking :o)
One of the guy's machines did it again yesterday.  I'll configure
them to do a full dump instead of a minidump and post the results should
they reboot again any time soon.
I'm unsure about the drivers as the PC's came pre-installed with Windows
2000 as the company we bought them off configured all the CAD software
first.  Since they're HP machines, I'd expect that they were set
up with HP-provided drivers but I can't be sure.  I'll check if
there are WHQL certified versions.
BTW, when I tried to run the Windows Debugger I got various messages
about symbol files not being present.  I read the help which kinda
explained it but not enough.  I pointed the symbols to c:\ and
images to c:\winnt\system32 (i.e. ntoskrnl location) but still got some
errors
- how am I suppost to configure this tool?
Thanks again,
Chris.
Rich wrote:
   
I looked.  Unforfunately there isn't enough in them for me to
diagnose with a quick check.  I did note that there are drivers
that I didn't recognize.  Are you running IHV provided
drivers?  Do you know if they were WHQL certified and if not
whether there are WHQL certified versions
available.   
If you can, configure your computers to create full dumps intead of
minidumps. 
The full dumps are much larger but contain more information for
diagnosis. Rich 
"Chris
Robinson" <c.robinson{at}NOSPA">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPA
Mtotalise.co.uk>
wrote in message news:3DD
36786.EB2D226C{at}NOSPAMtotalise.co.uk...Rich,
All,
The minidumps are posted in binaries under the same subject.
Thanks,
Chris.
Rich wrote:

  
If you post the minidump here I can take a quick peek to see if an
automatic analysis points to any particular component.  You can do
this yourself if you download the debugger package from http://www.microsoft" target="new">http://www.microsoft.">http://www.microsoft.com/ddk/debugging/default.asp">http://www.microsoft.
com/ddk/debugging/default.asp.   
I thought that Windows 2000 offered to submit kernel mode crash dumps but
my memory is fuzzy.  Windows XP will offer to submit both kernel
mode and user mode. Rich
"Chris
Robinson" <c.robinson{at}NOSPA">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPA
Mtotalise.co.uk>
wrote in message news:3DD
2862F.CC1D4163{at}NOSPAMtotalise.co.uk...We've
just got 2 new HP workstations at work which I set up yesterday. 
They cam ready with Win2k SP3 and a CAD application we use.  Today
both PC's have rebooted themselves.  This was completely random
and out of the blue (not a blue screen though).  The PC's
literally rebooted with no sign of a crash or anything.
I have the minidump files that were created.  The event log said:
The computer has rebooted from a bugcheck.  The
bugcheck was:
0x0000001e (0x80000003, 0x80455d67, 0x00000000, 0xbb4d08cc). Microsoft
Windows 2000 [v15.2195].
Can I open the minidump file or send it to MS for analysis as this is
a less than desirable situation to be in with two new PC's.  I
have seen Windows 2000 do this before on other PC with no apparent reason
(is this a Win2k "feature"?).
I have noticed that the PC's have that Intel Application Accelerator
installed (http://www.inte" target="new">http://www.inte">http://www.intel.com/support/chipsets/iaa/">http://www.inte
l.com/support/chipsets/iaa/
for those who haven't heard of it).  This came installed as
default but I've heard lots of bad stories about using it and was thinking
that this may be the possible cause?  I think I'll also check for
BIOS updates tomorrow morning.
Any advice on where to go from here because I'm stumped!...
Chris.







--------------9C8C5A593F7F161E452CA8C1--

--- BBBS/NT v4.01 Flag-4