From: "Rich" 

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   Symbols missing is normal if you didn't tell the debugger where to =
have them and that the symbols reside in that location.

Rich
=20
  "Chris Robinson"  wrote
in message =
news:3DD4BA8A.233976D9{at}NOSPAMtotalise.co.uk...
  Thanks  for looking :o)=20
  One of the guy's machines did it again yesterday.  I'll configure them =
to do a full dump instead of a minidump and post the results should they =
reboot again any time soon.=20

  I'm unsure about the drivers as the PC's came pre-installed with =
Windows 2000 as the company we bought them off configured all the CAD =
software first.  Since they're HP machines, I'd expect that they were = set
up with HP-provided drivers but I can't be sure.  I'll check if = there are
WHQL certified versions.=20

  BTW, when I tried to run the Windows Debugger I got various messages =
about symbol files not being present.  I read the help which kinda =
explained it but not enough.  I pointed the symbols to c:\ and images to =
c:\winnt\system32 (i.e. ntoskrnl location) but still got some errors - =
how am I suppost to configure this tool?=20

  Thanks again,=20
  Chris.=20

  Rich wrote:=20

        I looked.  Unforfunately there isn't enough in them for me to =
diagnose with a quick check.  I did note that there are drivers that I =
didn't recognize.  Are you running IHV provided drivers?  Do you know if =
they were WHQL certified and if not whether there are WHQL certified =
versions available.    If you can, configure your computers to create =
full dumps intead of minidumps.  The full dumps are much larger but =
contain more information for diagnosis. Rich =20
      "Chris Robinson"  wrote in =
message news:3DD36786.EB2D226C{at}NOSPAMtotalise.co.uk...Rich, All,=20
      The minidumps are posted in binaries under the same subject.=20

      Thanks,=20
      Chris.=20

      Rich wrote:=20

           If you post the minidump here I can take a quick peek to see =
if an automatic analysis points to any particular component.  You can do =
this yourself if you download the debugger package from =
http://www.microsoft.com/ddk/debugging/default.asp.    I thought that =
Windows 2000 offered to submit kernel mode crash dumps but my memory is =
fuzzy.  Windows XP will offer to submit both kernel mode and user mode. =
Rich=20
          "Chris Robinson"
 wrote in =
message news:3DD2862F.CC1D4163{at}NOSPAMtotalise.co.uk...We've just got 2 =
new HP workstations at work which I set up yesterday.  They cam ready =
with Win2k SP3 and a CAD application we use.  Today both PC's have =
rebooted themselves.  This was completely random and out of the blue = (not
a blue screen though).  The PC's literally rebooted with no sign of = a
crash or anything.=20
          I have the minidump files that were created.  The event log =
said:=20

          The computer has rebooted from a bugcheck.  The bugcheck was: =
0x0000001e (0x80000003, 0x80455d67, 0x00000000, 0xbb4d08cc). Microsoft =
Windows 2000 [v15.2195].=20

          Can I open the minidump file or send it to MS for analysis as =
this is a less than desirable situation to be in with two new PC's.  I =
have seen Windows 2000 do this before on other PC with no apparent = reason
(is this a Win2k "feature"?).=20

          I have noticed that the PC's have that Intel Application =
Accelerator installed (http://www.intel.com/support/chipsets/iaa/ for =
those who haven't heard of it).  This came installed as default but I've =
heard lots of bad stories about using it and was thinking that this may =
be the possible cause?  I think I'll also check for BIOS updates = tomorrow
morning.=20

          Any advice on where to go from here because I'm stumped!...=20

          Chris.

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   Symbols
missing is normal =
if you=20
didn't tell the debugger where to have them and that the symbols reside = in that=20
location.
 
Rich
 

  "Chris Robinson" <c.robinson{at}NOSPAMtotalise=">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPAMtotalise=
.co.uk>=20
  wrote in message news:3DD4BA8A.233976=
D9{at}NOSPAMtotalise.co.uk...Thanks =20
  for looking :o)=20
  One of the guy's machines did it again yesterday.  I'll =
configure them=20
  to do a full dump instead of a minidump and post the results should =
they=20
  reboot again any time soon.=20
  I'm unsure about the drivers as the PC's came pre-installed with =
Windows=20
  2000 as the company we bought them off configured all the CAD software =

  first.  Since they're HP machines, I'd expect that they were set =
up with=20
  HP-provided drivers but I can't be sure.  I'll check if there are =
WHQL=20
  certified versions.=20
  BTW, when I tried to run the Windows Debugger I got various =
messages about=20
  symbol files not being present.  I read the help which kinda =
explained it=20
  but not enough.  I pointed the symbols to c:\ and images to=20
  c:\winnt\system32 (i.e. ntoskrnl location) but still got some errors - =
how am=20
  I suppost to configure this tool?=20
  Thanks again, Chris.=20
  Rich wrote:=20
      I=20
    looked.  Unforfunately there isn't enough in them for me to =
diagnose=20
    with a quick check.  I did note that there are drivers that I =
didn't=20
    recognize.  Are you running IHV provided drivers?  Do you =
know if=20
    they were WHQL certified and if not whether there are WHQL certified =

    versions available.    If you can, configure your computers to =
create full=20
    dumps intead of minidumps.  The full dumps are much larger but =
contain=20
    more information for diagnosis. Rich =20
    
"Chris=20
      Robinson" <c.robinson{at}NOSPAMtotalise=">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPAMtotalise=
.co.uk>=20
      wrote in message news:3DD36786.EB2D22=
6C{at}NOSPAMtotalise.co.uk...Rich,=20
      All,=20
      The minidumps are posted in binaries under the same subject.=20
      Thanks, Chris.=20
      Rich wrote:=20
      
        
          
If you post the =
minidump=20
        here I can take a quick peek to see if an automatic analysis =
points to=20
        any particular component.  You can do this yourself if you =
download=20
        the debugger package from http://www.mi" target="new">http://www.mi=">http://www.microsoft.com/ddk/debugging/default.asp">http://www.mi=
crosoft.com/ddk/debugging/default.asp.    I
thought that Windows =
2000=20
        offered to submit kernel mode crash dumps but my memory is =
fuzzy. =20
        Windows XP will offer to submit both kernel mode and user=20
        mode. Rich=20
        
"Chris=20
          Robinson" <c.robinson{at}NOSPAMtotalise=">mailto:c.robinson{at}NOSPAMtotalise.co.uk">c.robinson{at}NOSPAMtotalise=
.co.uk>=20
          wrote in message news:3DD2862F.CC1D41=
63{at}NOSPAMtotalise.co.uk...We've=20
          just got 2 new HP workstations at work which I set up =
yesterday. =20
          They cam ready with Win2k SP3 and a CAD application we =
use. =20
          Today both PC's have rebooted themselves.  This was =
completely=20
          random and out of the blue (not a blue screen though).  =
The PC's=20
          literally rebooted with no sign of a crash or anything.=20
          I have the minidump files that were created.  The =
event log=20
          said:=20
          The computer has rebooted from a
bugcheck.  The =
bugcheck=20
          was: 0x0000001e (0x80000003, 0x80455d67, 0x00000000, =
0xbb4d08cc).=20
          Microsoft Windows 2000 [v15.2195].=20
          Can I open the minidump file or send it to MS for analysis =
as this=20
          is a less than desirable situation to be in with two new =
PC's.  I=20
          have seen Windows 2000 do this before on other PC with no =
apparent=20
          reason (is this a Win2k "feature"?).=20
          I have noticed that the PC's have that Intel Application=20
          Accelerator installed (http://www.intel.com/" target="new">http://www.intel.com/=">http://www.intel.com/support/chipsets/iaa/">http://www.intel.com/=
support/chipsets/iaa/=20
          for those who haven't heard of it).  This came installed =
as=20
          default but I've heard lots of bad stories about using it and =
was=20
          thinking that this may be the possible cause?  I think =
I'll also=20
          check for BIOS updates tomorrow morning.=20
          Any advice on where to go from here because I'm stumped!... =

          =
Chris.

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