From: John Tserkezis 
Reply-To: Fidonet AVtech Echo 

Brenton wrote:

> Unlike yourself, I really can't be bothered running all over Sydney just to get
> something simple repaired.  So, I took the line of least resistance and went to
> the place which was closest.  The real clanger with this came when Patricia
> phoned them to get John's surname for the letter.  She was told,
" Yes, John is
> the manager, but we are not allowed to tell anyone our staff's surnames, because
> it makes it easy for people to phone up and abuse them."

  

  I wonder how quickly that changes when you call consumer affairs or whatever 
they're called now.

  My sister and brother in law have this trouble occasionally.  Months of 
screaming, yelling and carrying on does nothing.  They pay their fee with the 
people, and wonder of wonders, the phone that was lost in the mail suddenly 
turns up, the cheque that was in the mail for the past month suddenly turns up, 
  the unfinished job that sat there is now being worked on.
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