Yes Bill, I mean mail merges for recall memos for specific customers.
i.e. Merges which would allow me to recall customers by specific dates, or
other specific ways.
In our business, we keep track of all important customer related
information such as their names, and adresses and whether the customer is
french or english so that in the merges we  can actually select whether the
merge is done in french or in english. We are in the automobile service.
Specifically we are a Rust Check Rustproofing company. We specifically
access a particular customer normally by typing in his car license plate
number as the first item on an invoice, if the customer or of course
vehicle exists in the database, then the old information reappears on our
screen, with of course the last date of rust prevention visit. If the
information is correct we preceed to making a new invoice and all
information is updated.
The pertinent fields are:
the customer's name, address, city, postal-code, for the customer database
and for the invoice database, the license-plate, serial number, make of
car, model, year,.
Our program is set up like this:
License_plate :
Serial_number :
Car/Truck : (defaults on car unless we change it)
Make :
Model :
Year:
Last_name :
First_name :
Address :
City : (defaults to a specific region unless we change it )
Province : (defaults to a specific region unless we change it )
French/English : (defaults to french unless we change it )
Comments : Not included, but should work such that we are able to attach
comments about the specific customer or about the vehicle.

Then we proceed to the invoice database which includes a list of services
from pull down menus. From there we select the services, such as one Rust
Check treatment or a motor wash or a polishing etc.

The taxes such as GST and QST ( that is federal and provincial taxes are
automatically calculated and the invoice is ready.

The other important factor now is the payment mode, such as cash,
master_card, visa or interact direct payment or by a split payment, (i.e.
partly cash and visa or etc.)

And finally the marketing aspects.
Where did this customer come from?
Was it local papers, radio announcements, flyer distribution etc.

In this way we would be able to do statistical analysis of our advertising.

I hope this is a little help in determining the kind of repetitive work we perform.

While this kind of work is taking place I am curious to know if I am able
through IBM CONNECT and another PC, to access the same program through a
different post.?

Frank Del Papa


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