Hi Bill!
On 01-11-98 at 00:59:00AM, Bill Reyna of 1:234/43 wrote to August Abolins:
 BR> I don't get into rebates in that I'm going for every nickel and dime
 BR> but rather if I go through the trouble, I try to get it right at
 BR> least from my end. Here's what I do....
 BR> my form...1) my return address
 BR>           2) fill-in required form; rebate or otherwise
 BR>           3) sales slip
 BR>           4) UPC codes or offical proof of purchase
 BR> Make a dated copy for my records, mail and then await rebate.
I recently ended up with a PROBLEM with a US$40 rebate for QuickBooks.  We 
had a national postal strike that lasted for many weeks and carried over past 
the rebate deadline date!  I was a couple of days close to the deadline, so I 
decided to try UPS.   I kept a copy of the dated UPS receipt.  And, just to 
be "safe" I and even included one with the rebate request to show them that I 
made an attempt to send it before the deadline.
I later learned that UPS couldn't deliver to a PO BOX.  So..I called the 
rebate office and explained the situation.  They said they have extended the 
deadline for Canadian customers "for as long as necessary".   Great.  So  I 
waited until the postal strike was over (10 days past the rebate deadline) 
but I sent the package Express Post which allows me to call a 1-800 number to 
confirm the delivery.
Great.   I thought all was well.
5 days later, Dec 15, the my original package is returned to me unopened and 
stamped "Rebate  Expired".
I proceeded to make another call to the rebate office.  The person who took 
my call seemed genuinely concerned and was willing to accept a FAX of all the 
required documents.
What a runaround.   The Rebate phone centre is located in the central US.  
And the Rebate mail centre is a PO BOX in Winnipeg, Manitoba!
.:. /Žug
--- FleetStreet 1.21+
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