Micorosft is a real pip when it comes to technical support.
I have access version 2.0 installed on a dual boot system.
        When I run it under windows 3.1, I have no problems.
        When I run it under the INFAMOUS Windows 95, and I attempt
to start any wizard, I get a general protection fault in OLE2.DLL.
        I called their support people on January 27th about
this problem.  They could not come up with a fix.  I asked the rep if
they have a dual boot system such as I have. She said no, and she would
call me the next day about this problem.
        Having never gotten a return call, I called again today.
Another rep told me to REINSTALL Windows 95, in a different directory.
I very politely told him that was impractical. I also very politely told
him that I would like to make a formal complaint about having gone over
a week without a return call.  He very politely told me that a manager
would call me shortly.
        That was 4 hours ago.  I ran into the same situation involving
MSN.
        I also use Microsoft Visual Basic.  I called VB support in March
of last year regarding a program which was compiled, and ran error free
under Visual Basic Version 3.0.
        Using VB4.0, it would not compile correctly. I managed to figure
out that they made some changes involving labels.
        After getting it to compile ok, I called back about three bugs.
They told me their were no known problems in those areas, and gave me a
secret bulletin board number.  If I could recreate the bugs in 20 lines
of code, and upload the code, they would look into them.
        Having done just that, I never heard from them. I called support
again in August; they told me they never recieved the code.  So, I
uploaded it again to them.  I then got a call from MS, the next day,
that all three bugs were known bugs, and MS did not intend to fix them.
        When I asked the rep why none of the 3 bugs were not on the
known bugs list, Q140612, he told me "You dont get the same known bugs
list that we do".
        Do any of you get the same results when dealing with Microsoft?
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