>>> Please include all previous correspondence regarding this issue
 >>> both your messages and the responses received.
 >  WB> Is that _really_ needed in this echo? All of it goes round the
 >  WB> world ...
 > i'm not tech support for usr but i will say that it is the only
 > way for them to be able to keep up with what has already been
 > discussed in a person's situation and corrospondence...
How do they handle paper-mail? After 10 letters there is 1 letter and 9 
copies of previous letters?
 > this is how they can do that...
Ehhhh, printing the letters?
Saving msgs to a personal file?
How do YOU keep track of a discussion?
Oh well, never mind, it's just one of those things.
Willem.
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