DC>It is generally understood that if there's a competitive upgrade
  >it also applies to former versions, if there's not a better
  >upgrade for them.
I just got the upgrade version for $112 at Staples.  It's not specified
on the package whether you are a licensed holder or getting a
competitive upgrade.  The package also comes with a new license number.
Now I have two licenses...
DC>Do they read Email? My impression is that few companies do, and
  >even fewer count it the way they do snail mail. Email is too
  >easy.
That should make them want to deal with the public that way!
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