On 2 Dec 97, 01:08pm, John Ranger wrote to Bruce Wilson
on the subject of "Re: ConvertPerfect":
BW>> 1.  Using conversion drivers (.CVX files) dated earlier than 12-5-94
BW>> may cause unpredictable results.  You can update .CVX conversion
BW>> drivers by ordering ConvertPerfect 2.0d for DOS;  call
BW>> 1-800-321-4566.
The numbers I have for the WP BBS are as follows
wp updates                1-801-225-4414        96/03/2300:58:50
WP BBS new            --- 1-801-221-5197
I see that I last contacted the first number in march of 1996,
and never used the second.
Since then I've used ftp or the web.
>     Also, please elaborate on the purpose of this program as I am still 
>     trying like hell to GET a copy of WP5.1+ and get nothing but offers 
>     form people for 6. 
Have you tried calling Corel directly?
While corporate headquarters are as follows (according to the WP
8.0 manual),
Corel Corporation
1600 Carling Ave
Ottawa, Ontario
CANADA K1Z 8R7
It appears that WP support is still being done in Utah, and
mostly on the same phone numbers. The following  is the complete
copy of the Help file from WP 8.0. If you call a technical
support number they can direct you to sales or to a technical
support number for another product.
Corel Support Services in North America
Corel recognizes that support needs vary from user to user, so we
offer you a wide range of choices when you need answers to your
technical questions about Corel applications. If you have a
question about your Corel application's features and functions,
first look in the Corel manual or consult the online Help.  In
addition, you can also find late-breaking updates and technical
information by double-clicking the Release Notes icon in the
Corel program group.  Finally, if you cannot find the answer in
these locations, you can speak to a Technical Support
Representative located in North America or in Europe.
If you have problems after hours, on weekends, or on holidays,
you can contact our Priority Technical Support team,  IVAN - our
Interactive Voice Answering Network, or the Automated FaxBack
System.  We also offer Electronic Support Services in the form of
a Bulletin Board, an Internet WorldWide Web site (www.Corel.com),
and an FTP site (FTP.Corel.com).
Free Support Services
IVAN 24-Hour Automated Support System
IVAN, our Interactive Voice Answering Network, contains answers
to commonly asked technical questions and allows you to solve
your own problems 24 hours a day, 7 days a week.  IVAN is
regularly updated with the latest information, tips, and tricks.
You can also request that IVAN solutions be faxed to you.  There
is no charge for the IVAN service beyond the cost of the
telephone call.  To use this service, please call (801) 765-4038.
Fax-On-Demand Service
If you have a fax machine, you can get detailed information about
your Corel products, supplementary materials and services, and
Customer Support solutions to common problems, 24 hours a day, by
calling (801) 765-4037.  For French Fax-on-Demand service, call
613-728-0826, extension 3080.
Electronic Support for the Hearing Impaired
Customers with a telecommunications device for the deaf (TDD) or
teletypewriter (TTY) can get support Monday through Friday during
business hours MST by calling (801) 765-4032.
Corel's WordPerfect BBS
If you have a modem and communications software package, you can
access Corel's WordPerfect Bulletin Board Service (BBS).  You can
download files, including printer drivers, troubleshooting
information, and utilities, and you can transfer problem files to
Customer Support through the BBS.  For an explanation of how to
access and use the BBS, call (801) 765-4033.
To access the BBS, call (801) 221-5197.
Make-It-Perfect
To make requests for product and policy enhancements, call (801)
765-4030.
CompuServe
If you have a CompuServe membership, you can access Corel's
technical information by entering GO COREL at the CompuServe
prompt.  On this forum, you can quickly search Corel's technical
information database for answers to many of your technical
questions or problems.  This site also contains printer drivers
and other files you can download.
Internet
The World Wide Web address for Corel's products on the Internet
is http://www.corel.com.  At this location, you can quickly
search Corel's Searchable Knowledge Base.  From the database, you
can read, print, or download documents that contain answers to
many of your technical questions or problems.  This site also
contains printer drivers and other files you can download.
Technical Support
Corel is committed to providing customers with high quality,
timely technical support, with options to meet a wide range of
customer needs.  This document will introduce you to the variety
of support services we provide.
Classic Technical Support Services
For Corel WordPerfect Suite 8 Professional, please call
801-765-4080.
For Corel WordPerfect Suite 8 Professional French Support, please
call 613-728-9035.
Classic Service is a complimentary technical support program that
provides free, unlimited support on toll telephone lines for the
life of a Corel product.  The life of the product begins when
Corel first introduces the product and ends 6 months after Corel
stops selling the product.  Classic support  is offered during
business hours MST. To receive Classic Support, you need to
register your software.  If you reside within the United States,
U.S. Territories, or Canada, please mail your registration card
to the address printed on the registration card.
The first time you call customer support, please have your serial
number available so that a Personal Identification Number (PIN)
can be assigned to you.  You will need to supply this PIN each
time you call Classic Support.  Your serial number is located on
the registration card packaged in your product.
Priority Technical Support Services
Need immediate assistance?  Priority support is a fee-based
service available 24 hours a day, 7 days a week.  When you call
Priority Support you receive preferential treatment.  You receive
priority queuing, and your question is handled by an experienced
second-level support technician.  The fee for Priority Support is
calculated on a per minute, per incident, or annual basis.
To access fee-based priority support for this Corel product,
please call the following numbers:
800-757-2133 (per-incident charge)
900-555-2123 ($2 per-minute charge)
For additional information about purchasing a priority technical
support contract, please call the Service Sales Group at (800)
861-2160.
AnswerPerfect
Corel introduces technical e-mail support, affordable convenience
for English language products in North America only. Customers
can now submit support incidents over the Web at Corel's web site
at http://www.corel.com/support for the introductory price of
$14.95 US per incident, payable by credit card. Credit card
information may be transmitted using industry standard secure
socket layer (SSL) protocol for secure transaction processing.
Corel is committed to working on technical e-mail support
incidents within one business day.
Premium Technical Support Service
Premium Service is the highest level of support offered by Corel
directly to its customers.  Services include account management
to establish a close support relationship with Corel; premium
access 24 hours a day, 7 days a week to senior support engineers
who work exclusively with Premium Service customers; and
electronic support tools and information to provide solutions and
tips that increase productivity.
For additional information about purchasing Premium Service
programs, please call (801) 765-4046.
Mailing Address
If you need to contact Corel in writing about your products,
please use the following address:
ATTN: CUSTOMER SUPPORT
COREL, INC.
567 E. TIMPANOGOS PKWY
OREM, UT  84097
Please include your customer personal identification number (PIN)
or serial number along with your name, address, and phone number
on any correspondence you send.
Copyright c Corel Corporation Limited. 1996, 1997. All Rights
Reserved.
--
  ___   __      chessler@mix.cpcug.org
   d_)--/d      chessler@capaccess.org
... E-mail:   ->132     1:109/459     david.chessler@mix.cpcug.org
 * Evaluation copy of Silver Xpress. Day # 42548
 * Silver Xpress V4.4P
--- PCBoard (R) v15.3/25
---------------