Charles Angelich (1:106/2000) wrote to Steven Horn at 05:05 on 15 Apr 2003:

 CA> ISPs seem to operate on what I call "The Shotgun Theory". Toss
 CA> enough advertising out there and you 'hit' somone somewhere, do it
 CA> often enough and those who die off don't matter. :-\

In a competitive market, you have to do something better than the other
guys.  And word of mouth may have some effect. 

 CA> This would also explain their abysmally inadequate attempts at
 CA> 'help-desk' functions and lack of communication with users when
 CA> there are problems with the server(s)?

Good "help desks" cost money and for a while it looked anyone
could connect with anything.  But when we were starting up, I used to make
"house calls" to help users who could not connect and found in
most cases that it was the user who had problems.

But the problems you are having are close to unacceptable and someone
should be helping you with this.

 CA> At my 'beginings' on "The Source" they warned you weeks in
 CA> advance of any reconfigurations/changes and would popup requests to
 CA> logoff during maintenance cycles approximately 15 minutes prior to
 CA> any 'reset' of the system to allow you to save any
 CA> work in-progress rather than just be locked out.

You won't see that again.  The people who run our Intranet don't manage
that although they will give you ample notice of system shutdowns.

Take care,

Steven Horn (steven_a_horn{at}yahoo.ca)
Moderator, ALASKA_CHAT 
--- timEd/386 1.10.y2k+