1237b1e49ba4
dos_internet



Hello Steven - 

CA>> ISPs seem to operate on what I call "The Shotgun Theory".
CA>> Toss enough advertising out there and you 'hit' somone
CA>> somewhere, do it often enough and those who die off don't
CA>> matter. :-\ 

SH> In a competitive market, you have to do something better
SH> than the other guys. And word of mouth may have some effect. 

'Word of mouth' around here is that few people take their work
seriously doing _anything_ anymore. :-\ 

CA>> This would also explain their abysmally inadequate
CA>> attempts at 'help-desk' functions and lack of
CA>> communication with users when there are problems with the
CA>> server(s)? 

SH> Good "help desks" cost money and for a while it looked
SH> anyone could connect with anything. But when we were
SH> starting up, I used to make "house calls" to help users who
SH> could not connect and found in most cases that it was the
SH> user who had problems. 

I suppose so. There was a time when people could grasp the
concept that a few people are/were the exceptions. We are not
all the same. 

SH> But the problems you are having are close to unacceptable
SH> and someone should be helping you with this. 

A decade or so ago I would've thought so too. I've given up
trying to find the one employee who cares. It's too time
consuming. 

CA>> At my 'beginings' on "The Source" they warned you weeks in
CA>> advance of any reconfigurations/changes and would popup
CA>> requests to logoff during maintenance cycles approximately
CA>> 15 minutes prior to any 'reset' of the system to allow you
CA>> to save any work in-progress rather than just be locked
CA>> out. 

SH> You won't see that again. The people who run our Intranet
SH> don't manage that although they will give you ample notice
SH> of system shutdowns. 

Yes, I'm sure they are far too busy to service the people who
actually _use_ the system. I think our priorities are a bit
skewed lately. 

>
>        ,                          ,
>      o/      Charles.Angelich      \o       ,
>       __o/
>     / >          USA, MI           < \   __\__
 

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