This document concerning Frequently Asked Questions (FAQ) is copied from the
Corel WPWin8.0 newsgroup. The site address for that newsgroup is on the
first couple of lines. This document was put together by Thomas Hood, who
deserves a lot of thanks for his work. I'm reposting it here because of its
obvious value.
--
DC in L.A.
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Here are answers to some questions frequently asked in this newsgroup:
   news://cnews.corel.com/corel.support.wordperfect8suite.wordperfect
Please send suggestions, corrections, additions and comments to me at:
   thood@jhunix.hcf.jhu.edu
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FAQ History:
2Nov1997  JDTH   Initial version (slightly reformatted)
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Questions:
1) What is the latest version of WP8?
2) How do I update the integrated Netscape from ver. 4.01a to 4.03?
3) I get a invalid page or protection fault when installing WP8; why?
4) I get an invalid page fault when starting WP8.  What do I do?
5) What if I have crashes while scrolling?
6) What if I have crashes while editing a particular document?
7) Corel Central is slow.  Can it be speeded up?
8) FTP hung while downloading SP2.  How do I get the whole file?
9) How do I add a word to the document word list from spell checker?
10) I bought the Academic version.  How do I get technical support?
11) How do I get QuickFinder to use indexes?
12) When I exit WP8 it remains in memory.  Solution?
13) Does anyone from Corel participate in this newsgroup?
14) My displayed characters are often "run together".  Solution?
15) I keep inadvertently moving the margins.  How do I prevent this?
Answers:
1) What is the latest version of WP8?
The latest version is Revision B, available only on CD-ROM by mail from
Corel.  The latest service pack for this version is Service Pack 2,
available by ftp at Corel's website.
Revision A of WP8 was shipped with a voucher entitling the customer to
order the update CD-ROM for $10 (shipping and handling).  However,
since the order is placed by telephone, only the serial number is
really needed to place an order for the CD-ROM.  The Rev. B CD-ROM
contains the entire WP8 suite (so you can install on top of Rev. A,
or entirely afresh) including an improved Quickfinder, plus an initial
release of Corel Central personal information manager.
SP1 is to be applied only to Rev. A.  SP2 is to be applied only to
Rev. B.  Rev. B includes SP1.
'Help'->'About WordPerfect' release numbers:
Rev. A:          Program: 8.0.0.153     PerfectFit: 8.0.0.153
Rev. A + SP1:    Program: ?             PerfectFit: ?
Rev. B:          Program: 8.0.0.225     PerfectFit: 8.0.0.225
Rev. B + SP2:    Program: 8.0.0.268     PerfectFit: 8.0.0.272
An early version of SP2 failed to copy the file Pfit80.dll to the right
place, leaving PerfectFit as release # 8.0.0.225.  This can be rectified
by copying Pfit80.dll from \Corel\Suite8\Shared\Componts over
\Corel\Suite8\Programs\Pfit80.dll.
Most participants in the WP8 newsgroup agree that Rev. B is an
improvement over Rev. A and is worth ordering.  Most agree that Corel
Central is not very usable in its present form.
2) How do I update the integrated Netscape from ver. 4.01a to 4.03?
Right now, you can't.  Rumor has it that Corel will do something to
make this possible before the end of the year.  In the meantime,
note that you can load both the Corelized Netscape and a standard
Netscape onto your system.
3) I get a invalid page or protection fault when installing WP8; why?
When installing WP8 (and 7) you must have a default printer driver
installed otherwise the new install will either Invalid Page Fault
or will show an error message.
Users have reported many problems installing WP8 and are sometimes
able to overcome them simply by trying again.  For more information
read Corel's installation FAQ at:
  http://205.227.112.10/scripts/faqs/cwps8_faq.idc
or search the Knowledge Base at:
  http://www.corel.com/products/wordperfect/cwps8/support.htm
or post a question to the peer-support newsgroup:
  news://cnews.corel.com/corel.support.wordperfect8suite.wordperfect
4) I get an invalid page fault when starting WP8.  What do I do?
Search for the name of the module and/or the location of the page
fault in the Knowledge Base.  If that reveals nothing, try posting
your problem to the WP8 newsgroup.  Include the module and address
of the fault in your posting.
If the fault occurs only with a particular document, see the answer
to the question about crashing with a particular document.  If the
fault occurs on scrolling, see the answer to the question about
crashing while scrolling.  If the fault occurs on starting up WP8,
(1) make sure that you have a real printer selected as the Windows 95
default, not a fax device.  (2) Try renaming the default template;
WP8 will create a new one.  The old one may be corrupt.  (3) Try
deseleting 'Save workspace'.  (4) Try reinstalling the printer driver
or selecting or installing another one (e.g., the HP LaserJet
Series II).
References:
   http://205.227.112.10/allacdocs/12181.htm
   http://205.227.112.10/allacdocs/12559.htm
5) What if I have crashes while scrolling?
The most common cause of such crashes is conflicts with video drivers.
Many users have eliminated such problems by updating their video driver,
downloading it from the Microsoft website or from the website of their
video card manufacturer.  If that does not work, one can invoke WP8
with the '/FL' command-line switch.  This causes WP8 to avoid using
certain off-screen areas of video memory.  The downside is that the
display may exhibit flickering.  Corel also suggests using the '/li'
and '/dm=s' command-line switches.  To try these switches, create a
shortcut to WordPerfect (by, e.g., right-clicking on the Start button,
clicking on 'Open', double-clicking on the WordPerfect Suite 8 folder,
and ctrl-dragging the WP8 shortcut to the desktop) and edit its
properties (by right-clicking on the shortcut, clicking on Properties,
clicking 'Shortcut', and adding '  /fl  /li  /dm=s' (with spaces) to
the end of what is in the 'Target' text box).
If you have a memory manager listed in your config.sys file, try
excluding memory range b000-cfff.
If crashing occurs only with a particular document, see the answer to
question about crashing with a particular document.
Also recommended is bringing Windows 95 up to date with all and sundry
patches available on the Microsoft website, including Service Pack 1
for Windows 95, OLE32 update, and KERNEL32 update.
References:
   Knowledge Base doc. # 4252 "Switches to work around video probs":
      http://205.227.112.10/allacdocs/4252.htm
6) What if I have crashes while editing a particular document?
You may have a damaged document.  For advice on how to repair the
document, see Knowledge Base article # 668096, "Troubleshooting Guide
For Damaged Documents":
   http://205.227.112.10/allacdocs/668096.htm
David Seidman ( http://www.ase.com/seidman ) has some file utilities for
dealing with corrupt WP files.
The damage may have been caused by a video driver conflict.  To
eliminate these conflicts, please see the answer to the question about
crashing while scrolling.
Crashing can also occur when editing a document with old or invalid
codes.  Loading the document, copying and pasting to a new document with
either 'Paste special... unformatted text' or another importing
technique
may resolve this quickly. This is particularly true of WP8 Rev. A.
7) Corel Central is slow.  Can it be speeded up?
Select 'Tools -> Use Corel Central Lite'.  This can improve performance
and stability but you lose World Wide Web features because the
integrated Netscape browser is not loaded.
Other than this there is little you can do.  The initial release of
Corel Central with WP8 Suite Rev. B just is slow, even on powerful
hardware.
8) I had difficulty downloading SP2.  How do I get the whole file?
Divide the number of bytes reported in the FTP index by 1024 to
calculate the number of kilobytes you should receive.  If  the download
process has received that many kilobytes by the time it hangs up, you
may be able to kill the process and still use the patch file.
Some participants in the newsgroup recommend the program "Netvampire"
for downloading files.  It is available at:
http://www.zdnet.com/cgi-bin/texis/swlib/hotfiles/info.html?fcode=000HDR
9) How do I add a word to the document word list from spell checker?
In the Spell checker, click on 'Skip All'.
10) I bought the Academic version.  How do I get technical support?
First, read this FAQ.
Second, search the Knowledge Base for keywords related to your problem:
   http://www.corel.com/products/wordperfect/cwps8/support.htm
Third, post your problem in the WP8 peer-support newsgroup:
   news://cnews.corel.com/corel.support.wordperfect8suite.wordperfect
and advice may be forthcoming from other WP users.
11) How do I get QuickFinder to use indexes?
To get QuickFinder to work with its indexes in WPWin8.0 Professional
Suite: Once you create an index, you have to go back to the opening
search menu (CTRL+O and click on ADVANCED). The box at the top of the
menu should have the name of the directory you have designated as the
default for your documents. Click on it and scroll UP to the very top
of the directory tree, above C: and even above Desktop, where you will
find CUSTOM INDEXES. Hit the right arrow key or click on the + sign
and you will see a list of the indexes you've created. Select the one
you want and double-click on it. Now you should be back to the advanced
find menu. Double-click on the words INSERT NEW PROPERTY and enter the
information for the search you want to perform. Hit enter and double-
click again on new property is you want to add a second search
criterion, such as an AND OR or NOT. Once that's done, click on
FIND NOW and you'll get the list of files within your index that
contain the words for which you're searching. Use QuickView 4, which
comes with WPWin8 Pro but must be installed separately (I think) for a
quick scan of the documents you've found. It's all pretty slick, albeit
not intuitive and not properly covered in the help menus.
12) When I exit WP8 it remains in memory.  Solution?
Make sure the default folder has at least one file in it.
13) Does anyone from Corel participate in this newsgroup?
Occasionally a lurking Corel employee will reveal his or her presence.
However the purpose of the newsgroup is peer support.  Check the Corel
website for e-mail support options.
14) My displayed characters are often "run together".  Solution?
Try starting WP with the /dm=90 switch. You can vary the number
following the equals sign until you are happy with the display pitch.
15) I keep inadvertently moving the margins.  How do I prevent this?
Select 'View'->'Guidelines...'. Uncheck the 'Drag to move guidelines'
checkbox and click 'OK'.
--- FleetStreet 1.21+
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