BG>> A true story:  This fellow in FNQ had his imported Sportster absolutely 

BG>> charred by lightning, so he rang USR to ask if anything could be done.  

BG>> They gave him an RMA number, and asked him to ship it back to them for 

BG>> evaluation.  About two weeks later, a parcel arrived, containing a brand 

BG>> new Sportster, at no charge, and as a direct warranty replacement.



BG>> Yeah, sure looks like shitty support to me.



 PE> A true story: This fellow in Sydney was told categorically that

 PE> USR's were absolutely brilliant and he wouldn't be disappointed.

 PE> He got one on loan, found over 10 problems with the modem in 

 PE> the first couple of weeks of operation, posted the problems in 

 PE> the USR_MODEMS echo, and that was the last he ever heard from

 PE> "USR Support".  BFN.  Paul.



Your problem lies in the fact that you addressed you compliant to

"USR Technical Suport" instead of just "Technical support".



The reason you have not had an answer,is that they have had nothing to answer.

Your message did not get there. Thought I don't really think you wanted it to.



Russell



--- Terminate 3.00/Pro