Paul, at 07:49 on Feb 21 1996, you wrote to Bill Grimsley...

PE> I rang Netcomm today (Monday) and wasn't able to get through to the 
PE> technician, but left a message for him to call me, which of course he 
PE> didn't.

BG> Nice to see that nothing's changed in 5 years then...

PE> Most of these people don't ring you back. 

Exactly.  Still pretty poor business practice though.

PE> I'm still waiting for a return call from Helping Hand or whatever they call 
PE> themselves in Brisbane.  I don't know why they have the audacity to leave
PE> a message on their answering machine telling you to leave a message.

Funny, USR have called me twice now.  From the US, of course.  Pity the
time difference meant that they called at around 0100 though...

PE> I'll ring up the other guy on Tuesday to get him to hassle the technician. 

BG> Best of luck then.  You'll need it.

PE> Turns out they've just got into the category of "best support
PE> ever received from a modem company". 

Oh good.  In that case, ask them why my first call to you this morning
failed to connect (and yes, without even reading any announcements from you
that you've changed modems, I know full well that you're not using the USR
any more).  Check your logs, and tell me why the second call a few seconds
later worked fine, apart from a much slower negotiation phase than normal
(between USRs, I mean).  You're back to 16 State trellis coding now too,
which is not exactly what I'd call a step in the right direction.

Regards, Bill

--- Msgedsq/2 3.20