Gene,
After having spent several very frustrating hours attempting to talk to 
3Com/USR about a problem I have with three Courier v.everything modems, I am 
turning to you and all the users of this echo in hope that you can assist me.
I spoke to a representative of 3Com about a month ago in regard to the 
proceedure that I needed to take to upgrade my Courier v.everything modems to 
56K status. I purchased one of them on the sysop program directly from USR 
and the other two from a local VAR.
They could not find the numbers on record for any of them, although I 
registered them via modem and fax. The representative stated that she would 
have a manager call me and took the appropriate information. I have been 
waiting for a month for some form of communication from 3Com/USR and there 
has been nothing but total silence.
To say that my frustration level is rather high would be most accurate. I 
have been a loyal purchaser of only USRobotics modems for many years and have 
recommended them to countless numbers of people via our bulletin board, which 
has been online since 1989, and in the daily pursuit of business as well. To 
be treated this way by USR is something that I never imagined in my wildest 
dreams.
My question: How do I contact a representative of 3Com/USR voice so that I 
can discuss my problem with them? It makes no difference if it is toll-free 
or not. If I have to pay for the call, I'll gladly do so. In the event that 
you wish to respond in another forum you will find my points of contact 
low.
Thanks very much for your assistance. I sincerely appreciate it.
Till next time....take care and have a good "un! :-)
 **The Bullfrog**
 "Ribbit--Ribbit"
 Fidonet 1:123/18
Bullfrog44@juno.com
--- InterEcho 1.18
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