-=> Quoting Matt Smith to William Lipp <=-
 WL> I just read an article in Fortune magazine on "who is the 
 WL> customer."
 WL> This article is about the abuse of the metaphor "internal customer" 
 WL> to describe services between departments of large companies.
 MS> "Internal customers" in private industry have a 
 MS> different relationship with "internal suppliers" than 
 MS> anything existing in the public schools, because there is 
 MS> no equivalent to the taxpayer's right to quit paying (by 
 MS> voting down school tax hikes), set payment (the same way), 
 MS> or get the service elsewhere (private school, 
 MS> homeschooling, Sylvan).
Now your arguments are more cogent.  It is amusing, though, that a
few posts back you were arguing the the article was irrelevant because
public school's customers DON'T have any option about paying, and now
you are arguing the article is irrelevant because public school
customers DO have an option about paying.  And both without ever
reading the article to find out what it really says!  I gotta admire
that kind of flexibility.
The third argument is still wrong - all kinds of services nominally
available in house are contracted for out of house all the time.  But
I've wandered kind of far from the topic of Educators, so I'm going
to drop the thread.
 
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