Hello Wilfred!

** On Saturday 19.12.20 - 12:32, Wilfred van Velzen wrote to August Abolins:

 AA>> ..But I fear that she will be forced to reset it, and
 AA>> update her iPad account too. That is surely going to
 AA>> frustrate her.  :(   But hopefully, the son-in-law will
 AA>> make sure she writes down the new password.  I could
 AA>> then have another remote session to do the config
 AA>> change.

 WvV> Maybe the config change and a restart of TB is enough to
 WvV> get things going again?

I think it's too late to try just that. The weekend is upon us  
- the son-in-law is surely already present. Unless he knows to  
track down the workaround like I did, and try it first, he  
will just opt for resetting a new password.  Then, the  
original problem will still lurk in the shadows.

Another thing I am a bit worried about, is that he will opt to  
update the TB version, and the look-n-feel of what the senior  
is used to will be different. At first, I too installed one of  
the more recent versions for her - but she did not like it -  
it was far removed from what she was used to using before -  
WinMail.

Another reason an older version was better was because it was  
the last version that could Import old email messages  
properly.  She did not want to lose her older TB email  
archives.  When she was using WinMail, I gave her assurance  
that the older TB mail was still accessible - just treat it as  
a set of archive folders.  At that time, she seemed to settle  
with WinMail for daily use, and switch to TB to look up old  
stuff if necessary.

Actually, I had set her up with TB many years ago, on an XP  
pc.  And, I installed a newer TB on that machine - and  
migrated the old email files. We were still using pop/smtp at  
the time and all her email was stored locally.

Somewhere along the way, her family switched her to WinMail.  
Then, she called me in frustration wondering where her old  
emails were. (Winmail had no way to import the TB stuff)

Then, a few years later, WinMail developed the infamous "no  
longer supported" notices and would cease to work right.

So.. I migrated the original TB email folders (they were still  
on the Win7 pc) into a newer TB.  She was delighted.  At the  
same time, I switched her system to imap so that we wouldn't  
have to worry too much about "losing" mails.

I have a feeling I'm going to get another call and require to  
reset things if her family member thinks that a TB upgrade is  
going to solve everything.


--
  ../|ug

--- OpenXP 5.0.47