On Jan 24 20:46 96, Evan Langlois of 1:124/7028 wrote to Joe Schweier:
EL> Just thought I'd give my 2cents worth on the cps rate issue, but
EL> I noticed that when calling ZyXel's tech support BBS (the only place
EL> I've called long distance in a LONG while) I typically get long retrains,
EL> incredible delays, and sometimes a droppd carrier, when I call using
EL> my Elite.
ZyXEL has always had trouble with terrible phone lines; at times, my 1496+ 
couldn't connect at all with them.
EL> If I call using my U1496E+, there are no retrains or delays at all.  I
EL> tried it many times, and its the modem.  The U1496 just handles the
EL> noise like a champ, while the Elite just sucks with poor line conditions!
Rather, I think that the phone lines have improved to the point where the 
slower protocols now get through.
EL> My Elite was also locked up today - DTR and DSR both lit (my DSR follows
EL> carrier), and CD was lit, and it said it was OFF HOOK!!  A carrier 
EL> off-hook?
EL> I picked up the phone .. dial tone.  Hit the Data/Voice button, nothin'.
EL> I had to power off the modem!!  
That is a problem I've been wrestling with since I got mine.  If your 
operation permits, set the modem for *E1; it seems to help quite a bit.
EL> It also takes 3 rings to answer (first ring I get CND message, but the 
EL> modem
EL> doesn't ring, or display RING).  Second ring, the modem displays RING,
EL> and it audibly rings, but doesn't answer.  Third ring is like the second,
EL> except the modem answers it too.  I have it set to auto answer on first
EL> ring ATS0=1. 
That vaguely rings a bell; it may be automatic based upon your CND detection 
settings.  The only way CND can work is if the modem picks upon on the second 
ring.  Don't forget that the "ring" noise is actually generated by the modem, 
and may not be quite in synch with what the telco does.
Try dialing the modem with a handset and listen for yourself to see exactly 
when it picks up.  If you aren't using the CND features, turn them off.
EL> Has anyone else been having similar problems?  Particularly the RING?
No - but I'm not using CND.
EL> I'm about ready to send my Elite back, as far as I'm concerned, its
EL> broke and under warranty, and if they won't give me one that works, I
EL> have alot of business to take elsewhere!
Don't bother with the exchange; I think the "ring count" problem is a feature 
which you can disable, and the hanging problem is not going to get fixed by 
an exchange.
PLEASE, PLEASE call ZyXEL and let them know about the hangs (or E-Mail 
tech@zyxel.com).  I've been badgering them for months, but apparently not 
enough people are telling them they have a problem because they seem to think 
I'm a crank.
Jerry Schwartz
--- MsgedsqB 3.20.03
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