LH> as customers.  To a
 LH> certain extent I can agree with you and what you are saying about
 LH> pleasing and satisfying "customers".  However, when it comes to the
 LH> younger student variety that Matt and I work with (i.e.age 13 under)
You are mistaken if you think Matt works with students-he has done only a 
limited amount of tutoring.  The rest of his "mantra" comes from his 
political leanings.
 
 LH> there is no pleasing the customer.  I say this in not an argumentative
 LH> way to those parents who are actively interested in the education of
 LH> their child.  The general parent public in our state is having a
The actual topic of our conversation was about Dr. W. Edward Deming and his 
style of management.  The student is a customer, no matter what age, the 
teacher is sometimes a customer also.  You would have to read all of the 
posts I have made over the past few months to begin to see that Deming's 
ideas are about managing people and the systems at work.  I have taught 
students younger, I do know that the education process can be pleasing for 
them, (however, not always), most of the time.  For a more educational view 
of Continual Quality Improvement, read "The Team Handbook for Educators" by 
Joiner.
 LH> But to have to please students who can barely make decisions between
 LH> what is right and what is wrong is truely almost an impossibility.
Pleasing students can take many forms.  Haven't you ever worked with a 
student that was having trouble learning a concept, yet-the both of you 
worked and finally succeeded?  Money can't buy the appreciation a student 
gives you when they know they have succeeded.  Isn't that "pleasing" the 
customer?
 
Just wanted you to know before you jumped in as to what you were quoting as 
it was Matt Smith's reply to me that you quoted, as Dale was quoting it back 
to Matt---which is too confusing at this hour of night! 
--- Maximus 2.02
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