DN> and don't give them cause to become defensive; e.g. threats right at
DN> the start get nowhere very fast and usually escalate for no good cause.

PE> No threats at the start.

RS> Pigs arse there werent, you said right from the start
RS> that it was a PCable offense. 

Crap.

PE> Just a simple pointing out that messages from your system were out of spec.

RS> You havent actually established that they WERE and you DID wave

Read the specs yourself.

PE> :-)

RS> No point in grinning yet, you aint established
RS> that it was 'causing problems for the network'

Yes I have, one person is enough.  BFN.  Paul.
@EOT:

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