CB> Hmmmmm, since he stated the student is a customer
 MS>     The _student_ is not the "customer" in the K-12 
 MS> industry, since the student neither pays the bills 
 MS> nor (for the vast majority of students) chooses 
 MS> the school he goes to.  
Shows me how little you know about Deming, nor, apparently do you care to 
learn.
 MS>     Any evaluation of K-12 education as an industry 
 MS> according to normal economic definitions would 
 MS> find that the "customer" is the _taxpayer_, 
 MS> because it is the taxpayer who pays the bills and 
 MS> chooses "what store to buy from" by where he lives.
Any??? I will take Deming's word over yours since he had far more experience 
in the determination of who was a "customer". (Not that he wouldn't say that 
the taxpayer is a customer)
 MS>     Therefore, keeping the "customer" happy to keep 
 MS> the customers from leaving your place to go to a 
 MS> competitor (whether a private school or moving to 
 MS> another school district/attendance zone) depends 
 MS> entirely on keeping the _taxpayer_ happy.  It's 
 MS> the adults, particularly the parents, whose 
 MS> loyalty to the public system you cannot afford to 
 MS> lose...not satisfying the kids!
See above---you know little about Deming.
--- Maximus 2.02
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