CB> Hmmmmm, since he stated the student is a customer
    The _student_ is not the "customer" in the K-12 industry, since the 
student neither pays the bills nor (for the vast majority of students) 
chooses the school he goes to.  
    Any evaluation of K-12 education as an industry according to normal 
economic definitions would find that the "customer" is the _taxpayer_, 
because it is the taxpayer who pays the bills and chooses "what store to buy 
from" by where he lives.
    Therefore, keeping the "customer" happy to keep the customers from 
leaving your place to go to a competitor (whether a private school or moving 
to another school district/attendance zone) depends entirely on keeping the 
_taxpayer_ happy.  It's the adults, particularly the parents, whose loyalty 
to the public system you cannot afford to lose...not satisfying the kids!
--- Simplex BBS (v1.07.00Beta [DOS])
---------------