From: Adam Flinton 

Geo. wrote:

> What I mean is if a vendor signs a specific agreement with another vendor to
> provide fixes directly to the customer base then that's a special case. They
> do special arrangements like that because well, because that's not the
> standard way it works which is why they have to make special arrangements in
> the first place.
> he world

Hohum. If I have a problem with DB2 I take it up with IBM, if I have a
problem with Weblogic I take it up with BEA. I could go on & on listing
products where the support is provided by the vendor of the app.

It seems there are an awful lot of special cases

If you have a problem with WinDVD do you get onto MS support or InterVideo?

Adam

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