Hello mark!
Wednesday March 18 1998 18:25, mark lewis wrote to Tony Wu:
 RC-=>>> If you have an OEM modem, the OEM is responsible for
 RC-=>>> upgrades, not 3Com/USR.
 TW>> but didn't 3com/usr manufacture oem modems?
 ml > they designed and put the parts together to create the physical
 ml > modem, yes... but the OEM "tag" or "label" says that some other
 ml > company that puts the computers together and puts the modem in
 ml > the computer as part of "the whole package" is the manufacturer
 ml > you have to talk to.
 ml > in other words, someone made the part and someone else put that
 ml > part in a package. it is the ones that made the package that are
 ml > responsible for the part.
you forgot one very important detail .. the mode was sold tot he oem at a 
price
that reflected the fact that the oem would be responsible for all after sales
servicing.
this ofcourse means that if you bring your oem modem back to usr it is going 
to
cost you them us money to get it fixed .. this leaves the oem reseller a tidy
profit vis a ve the cost of the support not provided. sadly a lot of oem
resellers rely on this very fact of user mentality to get thier 'profit
margins' .. cunning move actually
Jonathan
... i do what i can, with what i have, are you able to say the same ?
--- GoldED/386 3.00.Beta3+3022
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