From: Steve McCrystal 
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@Date: Sat, 19 Jul 2003 18:53:29 CST
Subject: Re: ATA Hard Drive - BIG, BAD, & UGLY
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** Reply to note from "AARC Distributors, Inc."
 Sat, 19 Jul 2003 18:39:46 -0400

Mario,

>The only company with a "real" system is Seagate. Not only
can you check the s/n for true 
>remaining warranty (good for used/pulls, and dealers who fudge), but if
you have a failure you
>can get an RMA  online, and have a new drive shortly.

That would be a decided improvement over the experience that soured me! 
"Shortly", in my case, 
was 9 weeks the first time and 16 weeks the second time. The last
replacement was the one Jan 
mentioned that is *still* sitting here unused.

The stated reason (excuse) for the delay... the replacement drives
(refurbs) were coming from 
Singapore... BY BOAT!

> If the drive is no longer available you get a newer/bigger drive, not
some refurbed
> trash. 

Again, if true, a decided improvement. As I said, both replacements I
received were refurbs. 
Fortunately, I bought a Seagate (not OEM) drive, with a five year warranty.
All told, including 
the months I waited, I used the thing (or its' first refurb replacement)
for less than 2 years.

Regards,

Steve




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