Paul, at 14:15 on May 12 1996, you wrote to Bill Grimsley...

BG> ALL problems, no matter how trivial or infrequent, have causes, but if 
BG> they're extremely uncommon (or one-offs), finding said cause may be rather 
BG> difficult, if not completely impossible.

PE> Sure, I am happy for USR to say "we need more test data, we are
PE> unable to reproduce the problem here, can you trying set S100=5
PE> and calling again and giving me a log of the problem".  No problem,
PE> whatsoever.

The funny thing is that sometimes USR prove to be very helpful, but not to
the point of actually stating if a particular problem is due to their code.
 Joe was extremely helpful when I asked about the distinctive ring stuff,
details which aren't in the manual, but IMO should be.  Same thing with the
cure for the no EC problem (disabling the 3429 symbol rate, which does the
trick), but not actually stating which modem is at fault.

PE> And Rod's problem was washed away too, David alluded to the real
PE> reason, USR couldn't give a shit, they think they can make more
PE> money by NOT fixing a bug in that regard. 

BG> Another arse-blown opinion of yours being passed off as fact, perhaps ?

PE> What fact is that, Bill?  BFN.  Paul.

Your stating above that the "real reason" is that USR don't give
a shit.  You don't know that for a fact at all, and indeed, it simply isn't
true anyway.

Regards, Bill

--- Msgedsq/2 3.20