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echo: nthelp
to: John Cuccia
from: John Cuccia
date: 2004-06-21 14:11:18
subject: Re: i U Rich Please

From: John Cuccia 

If a KVM switch is your problem, one of our deskside support people found a
model which he claims that Dell laptops can "see through", the
IOView Multiview III KVM and peripheral sharing switch.


On Mon, 21 Jun 2004 10:26:16 -0500, John Cuccia  wrote:

>We've seen that problem with new (Latitude 600) laptops connected to
>monitors via KVM switches.
>
>On Mon, 21 Jun 2004 09:19:24 -0500, "Glenn Meadows"
> wrote:
>
>>Hi.  I think Rich might be able to help with pointing to a specific register
>>key, but someone else might have an answer.
>>
>>On my bosses Dell Laptop, all of a sudden, when he connects to his dock,
>>with an external 17" LCD, the computer (XPHome) defaults to
640x480 on the
>>desktop, rather than the old resolution of 1024 x 768, which it used to do
>>for the past year.  He's tried manually re-setting the screen resolution,
>>shutdown, re-start, and it's back to 640x480 again.  He's tried every
>>combination of dual screen/single screen options in the Properties, as well
>>as the monitor selection via the F keys on the laptop.  When booting
>>straight to the laptop screen itself, resolution is correct.
>>
>>Any place to possibly clear a registry key that might be "stuck"?
>>
>>Any ideas on what might be going on?
>>
>>This started when he did a PP presentation and moved the monitor to our
>>conference room, and back.

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