CB>  RM> grades in lesser courses.  Does Mr. Deming take into account
CB>  RM> that in education, the product interacts with the process
CB>  RM> and can be influenced in its (the product's) actions?  When
CB>  RM> making a tv, this isn't a factor ....
CB>  
CB> Yes, he does, but he also states that the student also is a customer 
CB> and in
CB> all businesses where people are delt with, high quality can be 
CB> achieved.  
CB> Doesn't a doctor have the same problem with influence, a lawyer?  
    Like you said, quality control in situations involving consumer choice to 
help produce quality results is a common problem, not something unique to 
K-12 education.
    Lawyers deal regularly with this problem.  When I was doing criminal 
defense work, I regularly checked out my client's claimed alibis to avoid 
having them blow up before a jury...many were lies!  Doctors must produce the 
least bad results with patients who don't take their pills or keep smoking.  
Carmakers have to idiot-proof cars so that customer lack of scheduled 
maintenance doesn't (unfairly) get the model a reputation as a lemon.
--- Simplex BBS (v1.07.00Beta [DOS])
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