From: "Glenn Meadows" 

Probably the dump SMTP/POP proxy goes bonkers.

I've had numerous staff people have that problem.

The usual cure is one of, or both of the following;

Restart Outlook/Outlook Express (most all are using Outlook).

Reboot computer.

In 99.9% of the above cases, one or both clears the problem.

--

Glenn M.
"Geo."  wrote in message
news:461c01ec$1{at}w3.nls.net...
>I have a customer who if norton is enabled they can't download their email,
>it starts then times out, if they disable norton then they can download
>their email.
>
> The weird thing is I have 1000 customers who have norton installed and the
> rest of them aren't having this problem.
>
> Anyone got any ideas? I've found hundreds of links to this problem on
> google but nobody really says why norton stops responding during the
> transaction.
>
> Geo.

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