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| subject: | MS 925902 patch breaks Realtek HD Audio |
From: "Rich Gauszka" http://support.microsoft.com/kb/935448/en-us SYMPTOMS When you start a computer that is running Microsoft Windows XP with Service Pack 2, the Realtek HD Audio Control Panel may not start. Additionally, you may receive the following error message: Rthdcpl.exe - Illegal System DLL Relocation The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\System32\Hhctrl.ocx occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL. This problem occurs when the Realtek HD Audio Control Panel (Rthdcpl.exe) by Realtek Semiconductor Corporation is installed. CAUSE This problem may occur after you install security update 925902 (MS07-017) and security update 928843 (MS07-008). The Hhctrl.ocx file that is included in security update 928843 and the User32.dll file that is included in security update 925902 have conflicting base addresses. This problem occurs if the program loads the Hhctrl.ocx file before it loads the User32.dll file. RESOLUTION Hotfix information A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) --- BBBS/NT v4.01 Flag-5* Origin: Barktopia BBS Site http://HarborWebs.com:8081 (1:379/45) SEEN-BY: 633/267 5030/786 @PATH: 379/45 1 633/267 |
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