FR> Does Remotely Possible also allow remote control of
FR> workstations?  We're looking for a tool to allow support
FR> folks to take control of user's NT workstation to show them
FR> the steps they should be taking.
Yes.  It also has a built-in chat and file transfer facility.  You can obtain 
trial versions from the internet to see if it suits your needs. Its made by a 
company called Avalan.
I'll see if I can find the URL and leave it in the next message.
Bob
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