Hello Dave!
Thursday January 30 1997 22:03, Dave Lewis wrote to All:
DL> Supra Fax Modem 33.6 and all USR 33.6 modems seem to have a hanging
DL> problem. The connection seems to freeze and then continue later, in a
Probably Sportster suffering of the problem known as the "pausing bug".
They have to ask USR for a fix, who will change their Eproms, either by
fixing it at the factory or sending an eprom to be changed by the owner
(depends of the model).
In between, the official temporary fix is setting S12=0 on the
sportsters.
Some reported that disabling compression with &K0 will also work.
There follows a more complete explanation, serial number of the models
concerned included:
===Begin===
Subj : Sportster Update Information
Update Information
_______________
Information on the "Pause" Issue:
We've received reports from owners of Sportster V.34 modems manufactured
after March, 1996 concerning an intermittent timing condition that
occurs when the modems are being used in a terminal data transmission
mode. Our testing indicates this is a fairly isolated occurrence.
The condition appears to occur only when the modems are being used to
interactively transmit text typed from the keyboard (such as chatting).
The modem may pause during this type of data transmission. Standard data
transfers, using common transfer protocols such as Zmodem, FTP, and HTTP
are not affected.
Our engineers have isolated the condition and determined a software
resolution. We've created an exchange program and chip replacement
program that will resolve the problem for those Sportster owners who
experience it.
Products which we have an update for:
We currently have updates for almost all products affected by this
issue. The only product which we do not have an update or replacement
plan for is the model 1141 (Sportster Voice for Macintosh) modem. U.S.
Robotics is putting forth a priority effort toward a resolution for this
model modem. As soon the update is available for this product, we will
be informing our customer base.
Current Work Around and Update Procedure:
To resolve this problem you may try setting S12=0. If you still
experience the problem fill out the SRO request form below to determine
if you will receive a chip update or establish a product swap. Product
swaps will be reshipped within 24 hours utilizing 2-day shipping.
SRO Request Form:
First and Last name:_____________________
Phone Number:___ ___ ____
Serial Number:(ex. 00027601001234567)
Found on the bar code sticker located on the box or on the modem.
Return Shipment Address:________________
U.S. Robotics will not deliver to a P.O. Box
Methods for sending a SRO Request Form:
COMPUSERVE:
Send the SRO Request form in a Private Message to US ROBOTICS
(76711,707)
FAX:
Send the SRO Request Form to Sportster products: (847)676-7323 or
(847)676-7314
INTERNET:
Entitle your message back to support@usr.com with "SRO" in the
subject line.
BBS:
Send this form in a Message to CUSTOMER SERVICE
Code Date Information:
The following chart is a listing of current Supervisor or EPROM dates
for our modems. The chart includes the model number, short description,
and the current supervisor or EPROM date of your modem. The Supervisor
or EPROM Date can be obtained by typing an ATI7 while in
terminal mode of a communications program. ( Examples of programs which
have a terminal mode are QuickLink, Qmodem, Telix, Windows Terminal, and
ProComm Plus ) A sample output is shown below.
ATI7
Configuration Profile...
Product type US/Canada External
Options V32bis,V.FC,V.34
Fax Options Class 1/Class 2.0
Clock Freq 20.16Mhz
Eprom 256k
Ram 32k
Supervisor date 04/18/95
DSP date 03/31/95
Supervisor rev 6.0.5
DSP rev 1.0.9
The Serial Number can be found on the bottom of the bar code label. The
number is generally 16 digits and starts with 000.
(Ex:0008390012345678). The bar code label is available in 2 places. The
first location is on the end flap of the modem box. The second location
depends on whether you have an internal or external modem. If the modem
is internal the barcode will be on the printed circuit board. If the
modem is external the barcode will be on the bottom of the modem. The 7
digit hyphenated number is NOT the serial number. Example: CJE-0268 is
NOT the serial number.
Model Number Product Description Code Date
00027900 Sportster 28,800 V.34 with V.42 bis Fax and Voice 02/27/96
00028200 Sportster 28,800 V.34 PC with V.42 bis Fax and Voice 08/21/95
00028202 Sportster 33,600 V.34 PC Plug and Play with V.42 bis
Fax, and Voice 02/27/96
*00074500 Sportster 28,800 V.FC with V.42 bis and Fax 11/30/94
*00074600 Sportster 28,800 V.FC PC with V.42 bis 11/30/94
*00074700 Sportster 28,800 V.FC PC with V.42 bis and Fax 11/30/94
*00074800 Sportster 28,800 V.FC Mac & Fax with V42 bis 11/30/94
00074900 Sportster 28,800 V.34 PCMCIA with V42 bis and Fax 01/23/95
*00083900 Sportster 28,800 V.34 with V.42 bis and Fax 04/18/95
00083901 Sportster 33,600 V.34 Plug and Play with V.42 bis
and Fax 05/17/96
X00083902 Sportster 33,600 V.34 Plug and Play with V.42 bis
and Fax 03/04/96
00083903 Sportster 33,600 V.34 Plug and Play with V.42 bis
and Fax 08/20/96
*00084000 Sportster 28,800 V. 34 PC with V.42 bis and Fax 04/18/95
00084001 Sportster 33,600 V.34 PC Plug and Play with V.42 bis
and Fax 05/17/96
X00084002 Sportster 33,600 V.34 PC Plug and Play with V.42 bis
and Fax 03/04/96
00084003 Sportster 33,600 V.34 PC Plug and Play with V.42 bis
and Fax 08/16/96
*00084100 Sportster 28,800 V.34 Mac & Fax with V.42 bis 04/18/95
**00098000 Sportster 28,800 V.34 PC with V42 bis, Fax, and DSVD 12/11/95
00101300 Sportster 28,800 V.34 PCMCIA with V42 bis and Fax 05/22/95
00101302 Sportster 28,800 V.34 PCMCIA with V42 bis and Fax 10/10/95
00117100 Sportster 33,600 V.34 PC Plug and Play with V.42 bis
and Fax/Voice 05/13/96
00117200 Sportster 33,600 V.34 Plug and Play with V.42 bis and
Fax/Voice 08/20/96
00126500 Sportster 33,600 V.34 Mac & Fax with V.42 bis 05/17/96
00126501 Sportster 33,600 V.34 Mac & Fax with V.42 bis 03/04/96
00126503 Sportster 33,600 V.34 Mac & Fax with V.42 bis 08/20/96
* - These modems can be upgraded to 33,600 by calling our BBS at
847-982-5092, and entering SPV34 at the main board command.
Please have your shipping and credit card information available.
** - This modem can be upgraded to 33,600 by calling our BBS at
847-982-5092, and downloading the file DSVD-SDL.EXE.
X - These modems can be updated with 5/17/96 firmware but will need to
come in house to be upgraded. The firmware update will resolve the
pause issue.
In order to obtain the latest firmware revision or get the modem in
house for a firmware update, please provide the information requested
above in the SRO Form and send it to any one listed service contact
points. Once your message is received, we will reply back to you with a
SRO # and shipping instructions.
SPECIAL NOTE: Some products do NOT have SOCKETED EPROM's, therefore the
modem will need to come in house to be updated. To check if your modem
has a SOCKETED EPROM, do the following:
Look on the modem, specifically the PC board, for a SQUARE BROWN socket
containing a small square chip. This chip normally contain the modems
Supervisor/EPROM date (seen in the Ati7 screen output) on a label which
is on the chip. If you only see SOLDERED chips, then the modem WILL have
to come in house to be updated.
To do the above process on an Internal modem you will need to remove the
modem from the CPU (Unless, the modem is visible). Be sure to have the
computer and all peripherals turned off when doing this and to take
grounding precautions.
To do this process with a external modem, you will have to remove the
two screws holding the cover together. Again, be sure to be careful not
to touch components and to be grounded when inspecting both internal and
external modem. If you are unsure if the modem has a SOLDERED or
SOCKETED EPROM, you may want to have a Customer Service Representative
confirm what type of PC Board your product has and what the appropriate
repair method will be necessary.
Marc Medow
U.S. Robotics Online Support
===End===
Salut, Denis
... Really get stoned, drink wet cement.
--- GoldED 2.50+
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* Origin: C'est au pied du BBS qu'on voit Le_MarYol. (2:325/3)
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